UDrive USA Auto Exchange

Reviews

• JB

  Josh Brown

  4 days ago
  5.0
  I recently purchased a 2021 Mustang Mach-E from Udrive, and this was my second vehicle purchase with them. Once again, the entire car buying process was smooth, transparent, and stress-free. Chris was extremely professional, knowledgeable, and informative from start to finish. He took the time to answer all my questions about the Mustang Mach-E and made sure I felt confident every step of the way. There was no pressure — just honest communication and excellent customer service. If you’re looking for a reliable used car dealership with a professional sales team and a straightforward buying experience, I highly recommend Udrive. I’ll definitely be back for future purchases.
• JD

  Jamal Diggs

  Feb 25, 2026
  5.0
  Nash was solid the whole way through. No pressure, no games, just straight business. He made the process smooth and helped me get into my Audi without any hassle. I appreciate the transparency and professionalism. I’d definitely work with him again.
• DD

  Donte Dent

  Feb 25, 2026
  1.0
  Sold me 2019 Jeep Grand Cherokee Laredo with a bad engine head. It was hidden with stop leak. When all of it came out into my coolant resevoir I called Firestone. They told me the head was done. I called Udrive to see if they can exchange the vehicle or anything but no deal due to it being sold AS IS. Nobody would have bought it with an engine issue no matter how good it looked including me but i got trated like a check instead of a valued customer. BBB said they aren't registered with them and they have plenty of complaints with similar issues. I tried to talk to the owner but he will not contact me back. They are basically saying that in 3 weeks the engine being bad was not on them. Just look up dealerships with the BBB before purchasing. These people seem genuine in person till the check is cashed. I was trying to refer people here too. Got to hurry up and tell at least 10 people my story and nevermind. This will cost me 4700 to fix and I haven't even made a payment yet lol.
• DF

  D Foreman

  Feb 23, 2026
  1.0
  Great customer service goes a long way. I just received a call from this amazing gentlemen Chris who clearly doesn't know the inventory of the cars he sell SMH. Me and my wife went in to look for a truck. Before getting there we spoke with Chris. Once we arrived looking for Chris, asked for him by name and we were assisted by someone else. Buddy whom was helping us says "that's Chris right there, he's who you were talking with" and this dude acted like we didn't exist or didn't wanna be bothered. Great way to start off. Anywho......We found a truck we were interested in but once we got ready to test drive it, the heat was not working. Oddly enough they hopped right on it to "fix" it. We had plans so we couldn't stick around. Fast forward to today, we reached out to inquire if the car is available and we get ol Chris. We simply asked that along with the work that was needed, could you inspect the car since it was going out on March. We are at the end of the month so it should only make sense right. How bout buddy sends a pic of an inspection sticker dated 11/26. Sir this must be the wrong car. We go back and forth with him explaining that we want to purchase but we rather not be mislead. We check the site to find that indeed the inspection sticker on the vehicle in the pics are not dated for 11/26 not to mention the car fax says the inspect was done in March of 25. Am I tripping??? Doubt it
• DS

  Douglas Soares

  Feb 15, 2026
  5.0
  When I arrived I was greeted by Ibrahim. I had a list of cars I wanted to see and he showed me all of them. He also suggested a few others and one of those ended up being the car I bought. It was a perfect fit for me. Customer service was great, highly recommend checking out U Drive if you’re shopping for a used car. Thanks Ibrahim and Kevin for all the help!