First Team Toyota

Reviews

• JD

  jerry donnelly

  2 days ago
  5.0
  I had a great experience with the service department at First Team Toyota. They were incredibly efficient from start to finish. Check-in was quick, the communication was clear, and they had my vehicle ready right when they said they would. It’s obvious they respect your time and run a well-organized operation. Professional, friendly, and fast — exactly what you hope for when bringing your car in for service. Highly recommend!
• KJ

  Kevin Jurnigan

  3 days ago
  1.0
  Here’s a tightened, under‑5000‑character version that keeps the impact, clarity, and facts while making it Google‑review ready: --- I brought my 2023 4Runner in on Feb 24 for a state inspection, oil change, and installation of four TPMS sensors. I dropped it off at 8am and didn’t hear anything until almost 3pm, when I received a text with over $1,400 in “recommended” repairs—brakes, rotors, a gear shifter dust cover, and a brake flush. I tried calling my service advisor, Miranda, with no answer, so I went to the dealership myself. When I arrived, she told me my inspection had passed. The moment I declined the recommended work, the story changed and suddenly the truck “failed” because the shifter was “a little stiff.” The timing felt extremely suspicious. The part in question is two small plastic trim pieces that cost under $35 total, require no tools, and take about 10 minutes to replace. They wanted $362 for that alone. When I asked where the law listed this as a failure, she told me to look it up myself. I asked her to call the state police for clarification; she said she would, printed something out, then later told me I should call them instead. Throughout the interaction she was dismissive and rude, even making an unprofessional comment about my job in the Navy based on my jacket. She also admitted the $1,400 in recommendations were simply part of her job to “upsell.” After all this, my truck still sat another 30 minutes before being returned. When I got home, I discovered the TPMS sensors I provided—complete assemblies with valve stems attached—had been installed without the valve stems. That raised serious concerns about whether the sensors were even installed correctly, or at all. I called service manager Nick the next morning. When I explained my concerns and said the work felt shady, he focused more on being offended by my frustration than addressing the issues. I told him I would be speaking with general management. Later that morning, a Virginia State Police officer returned my call about the inspection. I explained why I believed the failure was improper and showed him photos and the law the dealership cited. He reviewed everything, contacted the dealership, and spoke directly with Nick. About 20 minutes later, the officer called me back and said the dealership had been instructed to pass my vehicle and correct the paperwork. He even gave me his personal number in case I had further issues. It should never take a state police officer to get a correct inspection result. On Feb 26, I had to take additional time off work—losing over $800 in wages—to get the sticker properly applied. When they finally put it on, they left adhesive residue and simply placed the new sticker over it. I also wasn’t given the inspection paperwork. They returned my old TPMS sensors and valve stems, but the caps had been removed. Based on everything—the questionable inspection failure, the extreme markup on a simple trim piece, the rude and unprofessional behavior from the service advisor, the defensive service manager, concerns about whether paid work was actually completed, and the fact that state police had to intervene—I strongly caution anyone from bringing their vehicle here. This experience was unacceptable from start to finish.
• MH

  Monica Hodges

  Feb 18, 2026
  5.0
  I purchased a Toyota Crown from Alberto Aguilar. I couldn't have been more pleased with my buying experience. Alberto was extremely patient while I decided. Once I gave the go ahead he was very efficient and timely in completing the necessary paper work. Before leaving the dealership he made sure I was properly connected to the vehicles technology and the following day he called to thank me and to make sure everything was okay. An overall great buying experience!
• SM

  Se'Quoia Morris

  Feb 16, 2026
  2.0
  Service Department Review: I had scheduled an 8:15 am appointment two weeks in advance to ensure I could manage my time effectively. Upon arrival, I noticed a significant number of cars, so I informed the representative that I intended to proceed only for an oil change and disregard any other services. However, the representative insisted that the services were mandatory for the oil change. This was surprising because I had been a loyal customer of the Chevy dealership down the street for seven years, and I had never been informed of this requirement. Given the apparent delay in the oil change, I requested a shuttle home. As I was leaving for the shuttle, another woman also requested a ride. The representative appeared visibly upset and crumpled the paper in his hand, as if he were throwing a tantrum. Around 10:15 am, I called to check on the status of my appointment, but there was no response. I called again at 11:15 am and was informed that my car had been completed and was ready for pickup. Unfortunately, I had not been informed of this, and I was left without my car for three hours, despite having a scheduled appointment. When I requested the shuttle to return to the shop, I was told that they were uncertain about their ability to get the shuttle to me soon and that I might have to wait. As a result, I had to take a Lyft, which was more expensive, to retrieve my car.
• MR

  Michelle Revels

  Feb 12, 2026
  5.0
  I had an absolutely amazing experience at 1st Team Toyota! After going to two other Toyota dealerships and not getting my issue resolved, I was beyond frustrated. From the moment I came here, everything was different. Nick, the Service Manager, truly listened to my concerns and took the time to understand what was going on with my vehicle. Travis, the technician who worked on it, did an outstanding job diagnosing and fixing the problem correctly the first time. Their communication throughout the entire process was excellent — I was kept informed, treated with respect, and never felt dismissed. It’s such a relief to finally find a team that genuinely cares and stands behind their work. I’m incredibly grateful and highly recommend 1st Team Toyota, especially Nick and Travis. Thank you both for restoring my confidence and getting me safely back on the road! Shelly !!

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