First Team Toyota

Reviews

• CC

  Cathy

  2 days ago
  5.0
  Great service on recent lease. Knowledgeable staff and patient with explaining features of your automobile. Consider this dealership for your next car purchase.
• SH

  Sunshine Harris

  4 days ago
  5.0
  I recently went and purchased the a vehicle from first team Toyota. Josh Boldon was very kind and patient through the whole process. If you're in need of a vehicle and you're not sure about what you want, go see Josh he'll help walk you through the whole process.
• DD

  Demetris Taylor (Dee)

  6 days ago
  5.0
  I applied online through Toyota’s website and was quickly contacted by the sales manager at First Team Toyota on Western Branch Blvd. When I arrived, I was assisted by Scott, who was knowledgeable, motivated, and answered all my questions about the Toyota Tundra. I even had to step out briefly to pick up my daughter, and the manager allowed me to drive the vehicle, which was above and beyond customer service. When I returned, everything was ready. Great experience overall. I’m very happy with my new 2026 Toyota Tundra and highly recommend Scott and First Team Toyota.
• LS

  Lamont Strothers

  Jan 3, 2026
  5.0
  Had a great experience working with Timothy Northern and the First Team Toyota group! The Toyota lifetime warranty truly makes a purchase worthwhile! If you’re in the business of shopping for a new vehicle, give Timothy and First Team Toyota a try!
• BG

  Brianna Garcia

  Dec 13, 2025
  1.0
  Our car was brought for services due to a recall. When we dropped the car off we were told it would be about a week before we’d hear back and they helped us secure a rental car that would be covered while they were working on the vehicle. After a week we had yet to hear anything back regarding my car and every time we’d call we would be told to follow up with a specific person who never happened to be available. All while we were being charged daily for the rental car. When we finally reached the person(s) we were advised to contact, we were told it would be another week or so (in total they had our vehicle a month) and the charges were due to a glitch in the system and they’d be fixed soon. The day came for us to get our car and we were told they needed to replace the windshield because of damages occurred during the repair and it would be another week. When we finally got the car a week later the windshield had not been replaced and they claimed it didn’t need to be — yet they held onto our vehicle for another week…. And Rental car fees still occurring. Finally, we really get our car back and they “fixed” the rental car fees. And suddenly we get get charged over $1100 for the rental car. The hertz company is RIGHT THERE on the same lot, they work side by side. And yet nobody from first team Toyota communicated the lengthy extensions needed for the rental car due to their mismanagement of care for our car, poor communication, and overall poor management. We called to try to have the fees addressed and of course, there’s no management in house with hertz to address this hefty bill and we are left with waiting yet another 48-72 hours before we can address these concerns with anyone. First team Toyota fails on many levels- they lack quality timely service, they have terrible communication with customers and their parters at hertz, and offer no solutions to problems they caused. They held onto our car with little to no updates throughout a month, claimed they’d provide services (replacing the windshield) due to their error and kept the car even longer and then DIDN’T replace anything or return our car back to us any sooner since no additional services were rendered.

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