First Team Toyota

Reviews

• GC

  Gregory Conrad

  3 days ago
  5.0
  100% satisfaction with the First Team Toyota experience. First, Stacey Oakes with the Online Sales Team is an absolute rockstar! Stacey knows the vehicles, knows the inventory, knows the current offers, and most of all KNOWS customer service. Prompt replies to all inquiries, correct information, and no gimmicks. She made the experience! When we arrived at the dealership, we worked with Shamar Smith and he too was a pleasure to work with. Shamar was professional, polite, and respected our time. He got the deal done with no back and forth. I would recommend anyone looking for a Toyota to contact Stacey, visit First Team, and ask for Shamar. My son and I were pleasantly surprised and want to say thank you for a job well done to First Team!
• BB

  brian bourgeois

  5 days ago
  1.0
  I've deleted and rewritten this review because when I bought my car from here I was promised things that apparently they cannot keep up with. I was told when I bought the car I could get a loaner car for my service appointments because I live all the way in Norfolk. Twice now, once at the 20,000 service and now at the 35,000 service I'm being told they do not give loaner cars for service. Last time I left a bad review about this I got a message and call from someone who promised me again if I call with advanced notice they would have a car for me. So twice I was told I would have a loaner. Have called and left multiple voicemails with the service manager who apparently is only available while I'm at work I've been playing phone tag with him for an entire week literally. The assistant service manager has an attitude problem and should be retrained on how to speak to customers who are being sold as lifetime customers. In my line of work every customer gets taken care of in a timely manner with professionalism. That is not what I've experienced. They wanted to sell a car so they told me what I wanted to hear and are now trying to back out of it. I wanted first team because I thought they were trying to build "customers for life." Don't think I will ever buy another car from first team after these last 2 years of back n forth
• JC

  Jason Crawford

  6 days ago
  5.0
  I’ve purchased many vehicles from First Team Toyota. Recently I needed some service work to include a couple recalls. They told me it could be up to 5 hours for one of the recalls. I live almost 50 minutes from the dealership and don’t have a way to leave the car and get back later. They understood and were able to provide me a loaner for the day and actually had the work done sooner than expected. I wouldn’t get my service done anywhere else. Service and sales are exemplary!
• KJ

  Kevin Jurnigan

  Mar 2, 2026
  1.0
  Here’s a tightened, under‑5000‑character version that keeps the impact, clarity, and facts while making it Google‑review ready: --- I brought my 2023 4Runner in on Feb 24 for a state inspection, oil change, and installation of four TPMS sensors. I dropped it off at 8am and didn’t hear anything until almost 3pm, when I received a text with over $1,400 in “recommended” repairs—brakes, rotors, a gear shifter dust cover, and a brake flush. I tried calling my service advisor, Miranda, with no answer, so I went to the dealership myself. When I arrived, she told me my inspection had passed. The moment I declined the recommended work, the story changed and suddenly the truck “failed” because the shifter was “a little stiff.” The timing felt extremely suspicious. The part in question is two small plastic trim pieces that cost under $35 total, require no tools, and take about 10 minutes to replace. They wanted $362 for that alone. When I asked where the law listed this as a failure, she told me to look it up myself. I asked her to call the state police for clarification; she said she would, printed something out, then later told me I should call them instead. Throughout the interaction she was dismissive and rude, even making an unprofessional comment about my job in the Navy based on my jacket. She also admitted the $1,400 in recommendations were simply part of her job to “upsell.” After all this, my truck still sat another 30 minutes before being returned. When I got home, I discovered the TPMS sensors I provided—complete assemblies with valve stems attached—had been installed without the valve stems. That raised serious concerns about whether the sensors were even installed correctly, or at all. I called service manager Nick the next morning. When I explained my concerns and said the work felt shady, he focused more on being offended by my frustration than addressing the issues. I told him I would be speaking with general management. Later that morning, a Virginia State Police officer returned my call about the inspection. I explained why I believed the failure was improper and showed him photos and the law the dealership cited. He reviewed everything, contacted the dealership, and spoke directly with Nick. About 20 minutes later, the officer called me back and said the dealership had been instructed to pass my vehicle and correct the paperwork. He even gave me his personal number in case I had further issues. It should never take a state police officer to get a correct inspection result. On Feb 26, I had to take additional time off work—losing over $800 in wages—to get the sticker properly applied. When they finally put it on, they left adhesive residue and simply placed the new sticker over it. I also wasn’t given the inspection paperwork. They returned my old TPMS sensors and valve stems, but the caps had been removed. Based on everything—the questionable inspection failure, the extreme markup on a simple trim piece, the rude and unprofessional behavior from the service advisor, the defensive service manager, concerns about whether paid work was actually completed, and the fact that state police had to intervene—I strongly caution anyone from bringing their vehicle here. This experience was unacceptable from start to finish.
• SM

  Se'Quoia Morris

  Feb 16, 2026
  2.0
  Service Department Review: I had scheduled an 8:15 am appointment two weeks in advance to ensure I could manage my time effectively. Upon arrival, I noticed a significant number of cars, so I informed the representative that I intended to proceed only for an oil change and disregard any other services. However, the representative insisted that the services were mandatory for the oil change. This was surprising because I had been a loyal customer of the Chevy dealership down the street for seven years, and I had never been informed of this requirement. Given the apparent delay in the oil change, I requested a shuttle home. As I was leaving for the shuttle, another woman also requested a ride. The representative appeared visibly upset and crumpled the paper in his hand, as if he were throwing a tantrum. Around 10:15 am, I called to check on the status of my appointment, but there was no response. I called again at 11:15 am and was informed that my car had been completed and was ready for pickup. Unfortunately, I had not been informed of this, and I was left without my car for three hours, despite having a scheduled appointment. When I requested the shuttle to return to the shop, I was told that they were uncertain about their ability to get the shuttle to me soon and that I might have to wait. As a result, I had to take a Lyft, which was more expensive, to retrieve my car.

Frequently Asked Questions About First Team Toyota