First Team Toyota

Reviews

• EC

  Ellen Combs

  Nov 24, 2025
  1.0
  The assistant manager, Miranda in the service department is extremely rude, unprofessional, and unable (or refuses) to answer simple questions. My battery died and should still be under warranty, and we were told we had to bring the car in for testing (per Toyota’s policy). If they find that the battery is not covered under warranty, we will pay an almost $200 fee for the diagnostic test and then still have to pay the cost of a new battery. When I started asking questions about the process, she immediately started raising her voice at me, repeating the same answers, but not addressing the questions I was actually asking. We’re very frustrated; 1. That the service fee is so high, 2. That she was so incredibly rude and wouldn’t let us ask simple questions, and 3. That we still don’t have answers. I did ask if her manager could give me a call, but after reading reviews, I doubt I’ll get any further with him. It’s sad when you can’t rely on your Toyota dealership to answer Toyota questions. 10/10 do not recommend.
• LM

  Love Matters

  Nov 21, 2025
  5.0
  So.. I was going to get a used Toyota RAV4 from the location in Virginia Beach. I called around just to check other prices out.I spoke to Nick and told him I found something at another dealership. He was understanding and asked what did I find if I don’t mind answering. Normally, I don’t share because my mind was made up.. However, I’m so happy I did share with Nick! Nick was very passionate and adamant about me paying the amount of money. I was going to pay on a used car when I can get a new car.Long story short, Nick was absolutely right?! I worked with Monty who is by the way the best salesperson I ever met. It wasn’t even about selling. It was about helping the customer drive away satisfied in their dream Toyota. Monte is very patient very calm ( I’m the total opposite). So for Monte to have patience for all my questions was remarkable. Nick was there making sure I was taken care of. A situation arise on my end because I had a car rental I had to take back the next day.. I won’t go into details. I will just say , “ Thank you so much Nick, Monte, Steve and Mako. You guys truly are amazing 🤩
• DW

  Devin Wildfang-Ratz

  Nov 20, 2025
  1.0
  I called and scheduled an appointment for my fiancé to drop off her 2009 toyota corolla to get a rattle in the engine bay figured out. They were fine with me on the phone but the appointment was for when I was underway. They called her asking why the car was in and what were they looking for, she told them a noise. (Its loud and sounds like a loose exhaust heat shield but i checked all them myself) They sent her a quote including both air filters. (I had replaced them myself ~3 months prior, and we do not live in an area where it needs to be replaced again that quickly). They included things that were not necessary and not the diagnosis that was asked for. Overall very dissatisfied with $195.65 diagnostic fee where they didnt even figure out what was the issue. And instead opted to just replacing front end parts hoping itd fix it. Do not recommend, and will be finding a different mechanic.
• TC

  Taylor C

  Nov 20, 2025
  5.0
  I fell in love with a 4Runner at this location, but came back a day too late to close the deal because it sold! My salesman Will was absolutely amazing and was able to find another 4Runner with every small detail I was looking for. Nick & Mark worked magic and got the numbers perfect- even with giving me more for my trade in than I was anticipating. Steve in finance helped close the deal, and was also a pleasure to work with. Overall, every single person I worked with here at this location made the dreaded car buying process seamless. I’d specifically recommend Will, and his team to anyone in the market. I’ve already told my friends and family the wonderful experience I had, and encouraged them to shop here when they’re in the market.
• AS

  A Shep

  Nov 4, 2025
  1.0
  I brought my Toyota Highlander in yesterday since I bought it from this dealership. I drove to this location from NC and made an appointment and told the agent what I was coming in for. She did not tell me that there was a charge of $189.95 for each issue I wanted addressed. I have a water leak when it rains which makes the front passenger side floorboard wet and my hatchback was making a loud sound when it is opened. I was referred to Walt's Water Works when your tech, Julian could not find the problem which he did not even really look for because he took nothing apart to see where it was coming from. I was told he ran it through a car wash/sprayed water on it which is ridiculous because I already described that water was coming in when it rains. You would have had to remove the carpet, passenger door panel etc. to find the leak. I should have been told to go to Water Works in the first place instead of waiting for 3 hours for him to do nothing. He tightened some screws which seems to have fixed the hatch back's loud sound when opened but when I checked it before I left it was not going all the way up. When let Jolie know she and Julian walked out to the car and he said it needed new struts for the hatchback. So why is it that he did not bring that to my attention in the first place? If I would not have checked the hatchback I would have driven all the way back to NC without even knowing that my Toyota was not completely repaired. Jolie said she would text/call me concerning the cost of parts and labor for the struts for my hatchback and as of late this morning I have not heard anything from her. Your dealership has really gone down in customer service since I bought my car in 2013. Instead of texting me wanting to buy my car at 1/2 the value while I am waiting to get my car repaired maybe your employees should concentrate on fixing the car that was brought in. $195.00 is an exorbitant amount to pay to have some screws tightened. I would have felt a lot better if he would have brought the struts to my attention and put those on and charged me the $195.00 plus the struts cost. That would have been fair instead of charging me $195.00 to just tighten some screws and not fully fix my problem. Jolie said Julian was one of your best mechanics well I hate to see your worst! Spoke to the service manager, Nick and all he could offer was to charge me another $300 to pop in a $32 part. Toyota is not what it used to be they don’t even offer a V6 anymore. All that is offered now is a turbo 4 cylinder or a hybrid and they are plain crap which will end up costing the consumer more money in the long run.

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