Enterprise Rent-A-Car

4.3
171 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Chesapeake, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Cedar Road location today.

Location

Enterprise Rent-A-Car
1245 Cedar Rd, Chesapeake, VA
23322, United States

Hours

Reviews

4.3
171 reviews
5 stars
122
4 stars
20
3 stars
5
2 stars
2
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting exceptional service from specific employees.

Reservation Issues

Several reviews mentioned problems with vehicle availability, including not receiving the reserved car and poor communication regarding reservations.

Efficiency

Customers appreciated the quick check-in and check-out processes, often noting minimal wait times.

Vehicle Condition

Feedback indicated that while many cars were clean and well-maintained, some customers reported issues with vehicle cleanliness and odors.

Management Concerns

Some reviews pointed out management issues, including understaffing and poor handling of customer complaints.
  • SS
    Steve Santos
    Oct 24, 2025
    5.0
    The enterprise on Cedar Road is great! Everything was quick and easy. The fellow on the desk was helpful and quick. I would rent from them again in a heartbeat.
  • JW
    jadon williams
    Aug 5, 2025
    1.0
    I booked a rental with Enterprise not once, but three separate times, and each time I showed up at the store, I was told the vehicle was not available—even though I received confirmation beforehand. This was incredibly frustrating and a huge waste of time.3x The customer service was unacceptable—no clear communication, no accountability, and no real effort to resolve the issue. This is by far the worst customer service experience I’ve ever had with a rental company. If a reservation can’t be honored, don’t confirm it. Completely unreliable.
  • FE
    Fran E
    Jun 25, 2025
    5.0
    Enterprise Rent-A-Car continues to be, hands down, the most customer friendly corporation I have ever had the enjoyment of working with.
  • BB
    bmw2fix
    Jun 11, 2025
    5.0
    I had the most helpful and polite Enterprise employee for my recent rental. They need to use her to train new employees..
  • CJ
    Clinton James
    May 31, 2025
    5.0
    Great place to rent from the intended was nice hand polite.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Chesapeake offer?

Enterprise Rent-A-Car in Chesapeake offers a wide range of vehicles including car rentals, van rentals, luxury car rentals, and airport pick up services.

Where is Enterprise Rent-A-Car located in Chesapeake, VA?

It is located at 1245 Cedar Rd, Unit M, Chesapeake, VA 23322, USA.