AutoZone Auto Parts

Reviews

• GB

  Gina Buono

  6 days ago
  1.0
  Almost always a bad experience for me and my husband. We find some of the workers (not all) to be especially rude and condescending here. Unpleasant. We go to the Advanced around the corner or O'Reilly permanently now.
• RQ

  R Q

  Dec 15, 2025
  1.0
  It was Wednesday, December 10th at approximately 6:25 p.m. when I visited the Auto Zone located at Wilson Village shopping center next to Taylor’s Do It Center. Mind you the traffic was ridiculously slow as molasses coming from highway 64. Needless to say, it took almost an hour to get to the Auto Zone. So happy I found the store! I purchased a windshield wiper fluid. The man with the gray shirt helped me which fluid to use. I asked him if the fluid is the appropriate fluid for a Honda. He responded with sarcasm. I purchased the windshield wiper fluid and I asked him nicely if he can help me put the fluid in or fill my car where it needs to be filled. I’m absolutely clueless and I don’t know anything about cars. Usually, NTB helped with my car maintenance. They offer an exceptional customer service even though it’s not the service they offer. I went to NTB first but unfortunately they don’t sell items such as windshield wiper fluids. The representative did offer to order the fluid from the Auto Zone but I have to wait for an hour. He did mentioned that the sales associate should be able to helped, However, after purchasing the windshield wiper fluid, the sales associate from the Auto Zone (man in the gray shirt) refused to helped me due to insurance something. He doesn’t want to be responsible if it’s was incorrectly applied. I mean, you work for the Auto Zone and you should know. I’m disappointed with the service provided.. I’ll stick with NTB no matter how long the wait. I would rather be treated the way a customer should be treated. Wishing NTB can find another store versus Auto Zone to order the products. I don’t mind paying extra just to avoid such store (Auto Zone) who provides poor customer service. My first time and my last visit.
• SS

  Sollicitus

  Nov 16, 2025
  5.0
  Came in for a new battery and Bob S. came through and installed it for me! Super nice and friendly technician! Pleasant experience all around! Definitely recommend coming here if you need a battery looked at or installed!
• LK

  Linda Kanjanabout

  Nov 5, 2025
  5.0
  John T. is what a 5-star customer service represents. Friendly from the beginning, listened to my problems, then took the initiative to double check everything was working correctly on my car to make sure any purchase was necessary. He did it all professionally and above all with genuine.
• IS

  Ian Schlueter

  Sep 19, 2025
  5.0
  The stores physically are all the same. The staff makes everything happen. I got great service here. Came looking for a belt for an old and modified engine. With just some potential measurements in hand they were happy to look things up and helped me search for what I needed which took time and lots of searching through inventory in the back. No even a hint of frustration and they found both what I thought I needed and some alternatives to try if that wasn’t right. Spot on.

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