Andy's Auto Electric

Reviews

• KS

  Kyle Stevenson

  Dec 30, 2025
  1.0
  I’ll provide a recap of events and try to remain as unbiased as possible as to not let my frustration muddy the waters with this. I called Monday at 1025am to get a rough quote regarding a starter replacement for my vehicle. Great conversation and solid quote. Was recommended I get the diagnostic first to ensure the correct repair work gets completed ($135 extra). Sounds good! Was warned this was a drop shop and to have a ride available, which I had no issue with. It was stated that parts for this repair may take a few days to come in and the repair could be finished by Friday, which was not a problem. No mention of how long a diagnostic would take, just the diagnostic and repair total, so I figured diagnostic would find the issue (1 day max), I could take the vehicle back to be used til the parts come in, then drop back off for the legitimate repair. Brought my vehicle up the following day, got there at 750am, just before open. Was able to fill out the paperwork and drop my keys off, no issue. Described two issues: error code by auto zone indicating starter was going bad as I originally believed I needed a new battery, and that when it cold started, it would sometimes make a grinding type noise. Unfortunately my ride took longer than expected, close to 3hrs. I waited in the lobby for roughly 2.5hr since it was below freezing. Other than an 8min telephone call (yes I checked my phone log so I did not misspeak), I was completely quiet the entire time (this plays a part later). I watched multiple customers, and other partner representatives come and go, with several talking to the staff for at least 20-30 minutes (Cintas rep specifically). At roughly 1010am, I was told I needed to leave. It was stated that is the policy and for insurance reasons and that I could walk the roughly half mile up the road to McDonald’s or that shopping center to wait for my ride. I was a bit taken aback but left without much fuss and just waited outside til my ride finally arrived about 15 mins later. I called back to see if there were any updates at 1201pm and there was nothing to report. I called again at 241pm and talked to both front office employees and again no change. I tried to inquire what had been done to try and diagnose my vehicle til this point. It was stated that it only was attempted to recreate the problem via starting the car, based on what was shared and that it may need to be there til the next day. I also tried to voice my concerns while trying to be respectful and was continually being talked over. After the third time I hung up to just pickup my vehicle. After arriving, I tried to discuss in person what frustrations I had as well as discussing the policy of waiting and where that is posted/stated/shared for customer transparency, it is nowhere. The only policy notice stated in the lobby is to not bother the mechanics/technicians to take away from their work. Sounds good to me! I asked for an itemized statement so I can see what had been performed so I can provide that to the next shop so work isn’t duplicated, I was told the shop has been open for 16 years and they operate with integrity. Not a problem! Just wanted an itemized statement of what effort was taken to diagnose things. I tried to ask if there could be a discussion at all, and was bluntly told no. I was told another reason they have that policy is that I was being loud and disruptive in the lobby during my phone call. I eventually got my keys back and was not charged for the diagnosis, which I did not expect but credit where it’s due there. Since then, I went through the reviews for this shop and they are spot on. Like others have said, communication is poor and the front office is unprofessional looking at all the events above played out. It appeared I was annoying them by calling and asking about my vehicle when it was not clear when asking what the plan was to diagnose over multiple days. If a follow up conversation with a manager or owner is warranted, I would be happy to discuss my experience further
• AR

  Amber Raulerson

  Dec 30, 2025
  1.0
  Do not use this shop if you have any kind of urgency in getting your car back. They’re rude, disrespected our disabled child, and told my husband he couldn’t even wait in the lobby for my son and me to come get him. They sent him outside before we could get there to wait in near freezing temperatures. Customer service here is beyond abysmal. They even had to nerve to argue over the phone with my husband just because he was calling to check the status of his vehicle after they gave us zero transparency on the estimated time this potential repair would take. When we called they hadn’t even started the diagnostic process. If I could give negative stars I would. We’ll never be back and recommend that others avoid this place at all costs.
• TG

  Thomas Gultom

  Nov 20, 2025
  5.0
  Andy’s has done work for our fleet vehicles and they have been awesome! Under budget, on time, and great communication.
• RT

  rob tatem

  Nov 8, 2025
  5.0
  Great people these one star reviews should be ashamed of themselves
• JH

  Jacob Hunt

  Sep 8, 2025
  5.0
  They may be a little expensive. They will fix your car.

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