Advance Auto Parts

Reviews

• KF

  Kalisa Fuller

  Apr 3, 2026
  5.0
  I cannot rave enough about my experience. Came in to get my battery replaced and Josh gave me 5 star service. He even took the time to replace my connection piece, which he didn't have to do. I will be back and if you go ask for Josh!
• TW

  Tommie Williams

  Mar 15, 2026
  5.0
  "I am writing to highly commend Joshua and the Store Manager at location #02107 for providing truly outstanding customer service. From the moment I walked in, it was clear that this team operates at a higher standard of professionalism and genuine care. Joshua went above and beyond to ensure my needs were met. His product knowledge, patience, and proactive attitude made a significant difference in my experience. It is rare to encounter an associate who is so dedicated to getting things right the first time. Furthermore, the leadership at this store deserves recognition. The Store Manager has clearly fostered an environment where excellence is the norm. The store was well-organized, the energy was positive, and the coordination between the team and leadership was seamless. Employees like Joshua are the reason I will continue to choose this location over others. Please ensure this feedback is shared with the team and included in their personnel records. They are a credit to your brand!"
• AS

  Amos Strickler

  Mar 10, 2026
  2.0
  The staff at this location failed to warranty a battery, despite it being labeled a "distributed by advance auto". Staff refused to look at or test the battery because it was slightly drizzling. They referred me to customer service because they couldn't locate my purchase in their system, customer service also failed to locate it. Luckily for me not all advance auto employees are ineffective. I took it to the Princess Anne location. An employee named Buddy took a look, got the part number and started the warranty process in less than 5 minutes. You can't rely on this branch to give good advice or honor warranties, I would avoid this location.
• CM

  Carlton Mitchell

  Feb 13, 2026
  1.0
  ​While I want to thank Advance Auto Parts for the reasonable battery pricing and the convenience of free installation, I believe management should be aware of a recent service issue. ​My technician was clearly unhappy about working on my BMW 328. He expressed that he would no longer be servicing these models and was quite dismissive throughout the process, eventually walking off without informing me the job was complete. I remained respectful and stayed out of his way, so the lack of communication was surprising. I recommend that this location clarifies which vehicles they are willing to service so that expectations are set before the customer arrives.
• RC

  Ray castro

  Nov 28, 2025
  5.0
  Edgar, Helped me select a trust worthy car battery, install it for me, help me diagnose problems that may come with my vehicle. Awesome employee of advance auto parts !!! Easy person to talk and very helpful !!!

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