Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone River Rd. in Charlottesville, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Charlottesville, VA or call us at (434) 963-2655.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
428 reviews
5 stars
243
4 stars
85
3 stars
43
2 stars
17
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful and knowledgeable employees, while others reported rudeness and lack of assistance.
Product Availability
Frequent issues with incorrect or unavailable parts, leading to customer frustration and the need for multiple trips.
Staffing Issues
Reports of understaffing and poor management, resulting in long wait times and inadequate customer support.
Positive Experiences
Several customers highlighted exceptional service from specific employees, noting their politeness and willingness to assist.
Store Cleanliness
Generally positive remarks about the cleanliness of the store, contributing to a pleasant shopping environment.
- GDGail Davis5 days ago5.0Extremely helpful & pleasant. Will be my go to store in the future
- AAAsad AripovNov 5, 20255.0Very good and helpful personal! They helped me to install some parts. Highly recomend that Autozone!
- JCJennifer CopelandOct 21, 20255.0James was awesome changed my battery quick, was super polite and professional. A genuine asset to your company
- CHCUE HSep 29, 20251.0I've shopped at AutoZone for over 20 years. And man it's gone downhill dramatically. They're always understaffed. And the staff that they have most of the time is not knowledgeable. And sometimes just flat-out rude! But now I am officially done. Last week I ordered a thermostat and Gasket online for curbside pickup. When I arrive the next morning to pick up my items. They had the thermostat but not the gasket. Was told I would either need to wait, or to the 29 store to pick it up from there. So I go out there, picked it up and came home to started working on my vehicle. The thermostat I purchased from them did not fit. Immediately brought everything back for a refund. This week I'm working on my truck. Googled brake caliper bolts. AutoZone came up with the part. Went to the store to purchase it came home to put it on and it also did not fit! And now I need to make another trip to the parts store just to get my money back. It is not worth my energy or time to keep running back and forth to the parts store dealing with rude people and wrong parts. It may take longer, but I never have these problems ordering online.
- MTMr TimberlakeAug 23, 20251.0I recently had a negative experience at the AutoZone store located in Pantops, Charlottesville, VA 8/23/25. I am disappointed to say that as a long-time customer who has been doing business with your company since I was 16 years old, I will no longer be patronizing your establishment. Upon entering the store to purchase cleaning supplies for my truck, I encountered an issue with the pricing of an item at the self-checkout. An item marked at $10.99 was not ringing up at the correct price. Despite seeking assistance from a Spanish-speaking clerk who tried to help, I was met with disrespectful and dismissive behavior from a manager, described as a young black man with glasses and a scruffy appearance. The manager informed me that the item was not in stock and walked away without offering any further assistance. This experience has left me feeling undervalued as a customer and I will be taking my business elsewhere in the future.
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts on weekdays?
AutoZone Auto Parts in Charlottesville, VA is open from 7:30 AM to 9:00 PM Monday through Friday.
Does AutoZone Auto Parts offer same-day delivery and pickup services?
Yes, this location offers in-store pickup, curbside pickup, and same-day delivery services.
Can customers shop for auto parts online and pick up at the store?
Yes, customers can shop online and use in-store or curbside pickup at AutoZone Auto Parts on River Rd in Charlottesville.
What types of products are available at AutoZone Auto Parts on River Rd?
They offer new and remanufactured auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts in Charlottesville?
You can call them at (434) 963-2655 or email customer.service@autozone.com for assistance.
Which popular brands does AutoZone Auto Parts carry?
They carry brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What nearby places can I visit before or after shopping at AutoZone Auto Parts on River Rd?
Nearby you can visit Chandlers Ice Cream for a treat, CVS Pharmacy for medical or beauty needs, or enjoy meals at Tacos Gomez or Comida Latina Rosy Food Truck.
Are there any convenient shipping services near AutoZone Auto Parts?
Yes, there are UPS Access Point locations nearby where you can handle courier and delivery needs conveniently.
Where can I get automotive repairs or tire services close to AutoZone?
Nearby options include Merchant's Tire & Auto Centers, NTB National Tire and Battery, and Larry's Auto & Truck Repair for automotive repairs and tire services.
Does AutoZone Auto Parts have a social media presence for updates and promotions?
Yes, you can follow their Twitter handle @autozone or visit their Facebook page AutoZoneCharlottesvilleVA for the latest updates.