Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 13653a Lee Jackson Highway in Chantilly offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
3.6
238 reviews
5 stars
110
4 stars
45
3 stars
20
2 stars
7
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Staff Knowledge
Several reviews indicate a lack of product knowledge among staff, leading to customer frustration.
Store Organization
Customers generally appreciate the cleanliness and organization of the store, making it easier to find products.
Pricing Issues
Some customers feel that prices are higher than competitors, and there are complaints about discrepancies between online and in-store pricing.
Management Concerns
There are multiple mentions of poor management practices and negative experiences with store managers.
- VAVictor Acevedo2 days ago5.0The best customer service I've had . Gabe me information I didn't even know about my vehicle.
- NNNeil NosDec 7, 20255.0Willy was very helpful in helping me find the correct wheels studs for my friend's subaru. Thank you Willy!
- AIA IDRISNov 18, 20254.0Locations is perfect,clean and organized Unfortunately the price is above my budget.
- NZNick ZoumpoulakisOct 30, 20255.0Helpful staff. My online order was ready for pickup.
- JRJaJin RaSep 11, 20251.0I’m sorry to share this, but I wanted to provide feedback on my recent visit. When I stopped by to purchase a couple of wipers (since installation is advertised as free), I was assisted by a counter staff member named Tita R. Unfortunately, she didn’t seem willing to help. She mentioned she was the only staff member present and wasn’t sure when others would return(she said maybe 1pm or 7pm I don’t know), and her tone made me feel as though I should leave—even as another employee entered through the main door. I value your products and services, but this experience was disappointing. I hope management can offer additional training or support so staff can better assist customers in the future. Otherwise, I may choose to shop online next time to save time and avoid frustration. Thank you for your attention to this matter.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts in Chantilly offer?
Advance Auto Parts offers new parts and accessories such as batteries, motor oil, brakes, wipers, air filters, spark plugs, alternators, and A/C recharge kits for all makes and models.
Does Advance Auto Parts install car batteries purchased from the store?
Yes, they offer free battery installation with purchase. Exclusions may apply.
Can Advance Auto Parts test the health of my car battery?
Yes, team members can test your battery for free but cannot charge it. Replacement batteries are available for purchase and installation is free with purchase.
Does Advance Auto Parts recycle used motor oil and batteries?
Yes, the store recycles used motor oil and car batteries for free. Exclusions may apply.
Do I need an appointment to use services at Advance Auto Parts in Chantilly?
No appointments are required for services at this location.
What are the store hours for Advance Auto Parts in Chantilly?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
What payment methods are accepted at Advance Auto Parts?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts offer curbside pickup?
Yes, curbside pickup is available at this location.
What nearby places could I visit before or after my trip to Advance Auto Parts?
Nearby, you can visit Dollar Tree for discount shopping, Chantilly Nail Spa for beauty services, and King’s Bite or Pupatella for pizza and dining.
How can nearby businesses like Dollar Tree or Chantilly Nail Spa complement my visit to Advance Auto Parts?
While shopping for auto parts, you can conveniently stop by Dollar Tree for affordable household items or unwind at Chantilly Nail Spa for some relaxation.