NTB-National Tire & Battery

Reviews

• JM

  Joshua Mcconnie

  2 days ago
  5.0
  Absolutely amazing service! Will definitely be a returning customer! 100% recommend!
• PH

  Patrice Heasly

  Jan 4, 2026
  5.0
  NTB in Burke was fabulous. My autistic sister thought she had a flat tire and insisted on having a spare put on but when we brought it there, they told us we didn’t need a new tire and put the spare back on. They charged nothing. That was immeasurably kind and it will now be my new tire place!!!
• JA

  joseph aramis

  Dec 31, 2025
  5.0
  I received so much help from the guys in the shop and I was not overcharged for a simple job. These guys go above and beyond and i promise this isn’t just for google reviews they really did a great job!
• JK

  James K

  Dec 16, 2025
  5.0
  This is the best shop in the whole DMV, from the manager Ivy and the technician. I was greet as soon as I walked in and the service was top notch. They took time and explained everything to me, I will recommend this place to anyone who needs service done. I'm definitely coming back anytime I need service.
• NW

  Nick Wathen

  Dec 15, 2025
  1.0
  Lots of high pressure attempts to upsell me on various services and add-ons. I get it, you’re a business that needs to make money, but I came in to get new tires. Stop trying to sell me filters and tune ups and other crap. And when I say no, that’s a no. Finally, mocking me for not buying your crap isn’t going to make me buy your crap. Edit: After NTB Corporate posted the response below, I called. I sat on hold for about five minutes then I hung up. I'm not going to waste time on hold, I'll just explain it all here. I bought the tires online, and made an appointment to have them installed. I was in the area, so I went ahead and showed up an hour early for the appointment. I mentioned that the spare tire is in the back of the van, totally flat, and asked that they see if it'll hold air. If it did, could they please fill it and put it back under the van. If it doesn't, please replace it (if they have a tire) and put it back. I came back about an hour later, my vehicle was in the bay. Cool, they got it in early, I figured it shouldn't be too much longer. About 30 minutes later, I get called up to the desk. I thought they were done. Nope. First I'm told that three of my four TPMS sensors are bad and need to be replaced. Not shocking, those things go bad for one reason or another all the time. He tells me he can do this for $200 PER SENSOR. This is robbery, plain and simple. I can get a sensor for that vehicle for less than $20. NTB gets them even cheaper, I'm sure. So is that other $540 labor? The labor involved in replacing a TPMS sensor is about 95 percent tearing down the tire. Which was already done since I was paying the labor to have the tires replaced. One way I know you're just cartoonishly inflating the price in the hopes that some sucker will pay it is how quickly it went from $200 per sensor down to $150, then to $100. When I said no to that, the salesman went with the "all vehicles after 2007 have to have them." While that's not a lie, it's not entirely accurate either. All vehicles after 2007 do have to have the system, and you're not allowed to intentionally disable it. But save for a few states, vehicles are not required to have a system that functions. So not lying, but hoping that I don't know that so I'll pay the insane cost. He then told me all about how dangerous it is to drive without a functioning TPMS, ignoring that I'm 47 years old and managed to drive vehicles without a light telling me my tire pressure is low for decades without dying. When I still said no, he turned to his boss to mock me and tell him how shocking it was that I wouldn't pay $300 for a light to tell me my tire pressure is low. Then we moved on to the $750 "tune up." Because apparently cars still need a tune up. Spoiler alert, they don't. I asked what this tune up entailed, and from his description, it was basically me paying them $750 to dig around the car and find more things for me to pay them to "fix." After that, he started to tell me about all of the other things they noticed they'd be happy to fix for a handsome fee. At this point, having had enough of this, I told him it's a vehicle with 281,000 miles on it. Everything is worn out, just put the damn tires on it. I go back and sit down. While I'm waiting, I listen to who I assume is the manager on the phone with some sort of regional manager talking about how another store manager should fire an employee so that said manager's profits will increase and he can get a larger bonus. They then have a length (and very loud) conversation about how the Burke location's "add-on" sales are down. This explains the high pressure tactics to me. About an hour later, around three and a half hours after I first showed up, my car is done. I pay and I leave. When I get home, it dawns on me that nothing was said about the spare tire. I check and sure enough, there it sits in the back of the van, flat as can be, and completely untouched. Seems they were so busy trying to find stuff to sell me, they forgot to check the one thing I asked them to check. Great job corporation!

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