Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Burke, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Burke location today.
Location
Hours
Reviews
4.0
214 reviews
5 stars
141
4 stars
16
3 stars
6
2 stars
9
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some praising staff for professionalism and helpfulness, while others report unprofessional behavior and poor communication from management.
Reservation Issues
Multiple customers experienced problems with reservations, including unavailability of reserved vehicles and long wait times, leading to frustration and dissatisfaction.
Vehicle Quality
While some customers received clean and well-maintained vehicles, others reported receiving cars with maintenance issues, such as expired registration and malfunctioning features.
Staff Responsiveness
Many reviews highlight slow response times and difficulty reaching staff by phone, contributing to negative experiences for customers needing assistance.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences, particularly praising specific staff members for their exceptional service and support.
- ARAnita Rosario6 days ago5.0Burke location has the best staff, helpful and kind.
- LHLisa HalpinNov 15, 20255.0The staff at the Burke, VA office was extremely helpful, friendly, and efficient. I extended my rental through the corporate phone number and that process was seamless as well. Great experience in all aspects!
- CPCindy ProhaskaNov 5, 20255.0The customer service was excellent! The email follow ups were helpful!
- JTJorge TorricoOct 21, 20255.0What I do NOT like is how the Burke location requires one to provide their personal auto insurance, even though, my credit card has an auto insurance policy.
- DDDennyOct 13, 20251.0I typically don’t leave reviews, but after my recent experience at this Burke Enterprise location, I feel compelled to share. Marcus, the branch manager, has demonstrated a concerning lack of ownership and accountability for mistakes and mishandling at the store. Rather than addressing issues directly and professionally, he is quick to deflect blame—either onto customers or on “his guy.” This kind of behavior is not only unprofessional but unacceptable from someone in a leadership position. To make matters worse, Marcus personally called me on a Thursday and said he would follow up within an hour. He didn’t. I called the branch on Saturday ahead of time to confirm they had a smaller car available and told them to go ahead and charge the card on file. Everything seemed fine—until I got a call at 8:30am today saying there was a balance. When I followed up, I was told my contract had been escalated because of the unpaid amount. Why wasn’t the charge processed on the day it was supposed to be? This has caused unnecessary stress and confusion, especially after I made sure to handle things in advance. This entire situation has been frustrating and disappointing. It's clear that customer satisfaction is not a priority under Marcus’s management. I have the conversations recorded, and they reflect exactly what I’ve described here. He is aware that these conversations were recorded on my end. As a result, Burke Enterprise has lost me as a customer. I will not be returning to this location so long as it remains under the leadership of an incompetent manager—college degree or not, leadership requires accountability, which was sorely lacking here.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Burke, VA?
Enterprise Rent-A-Car in Burke offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the operating hours of Enterprise Rent-A-Car in Burke?
The Burke location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sunday.
Does Enterprise Rent-A-Car in Burke offer airport pickup services?
Yes, Enterprise offers airport pickup services at the Burke location for your convenience.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Burke?
You can reserve your rental car online at Enterprise's Burke location website or by calling their local phone number +1 703-503-7900.
What payment methods are accepted at Enterprise Rent-A-Car in Burke?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for rental payments.
Is Enterprise Rent-A-Car in Burke owned by a woman and do they offer discounts for active military?
Yes, the Burke location is women-owned and they offer discounts for active military members.
What nearby dining options are available if I want to grab a meal before or after renting a car?
Nearby dining options include Papa John's Pizza, Mangino's Pizzeria, Duk Wo Restaurant (Asian fusion), Spartans Family Restaurant, and Pho Duong Vietnamese Restaurant.
Are there any nearby places for entertainment or fitness close to Enterprise Rent-A-Car in Burke?
Yes, you can visit Buffa's Dance Studio, Dietrich's Karate, My Gym Burke for fitness and activities near the rental location.
What are some nearby services or shops I can access around Enterprise Rent-A-Car in Burke?
Nearby services include Kumon for education, Sofia Smiles Dental and Smile Experts Dental for dental care, Giant Pharmacy for groceries and pharmacy, and Edible Arrangements for gifts and desserts.
Is Enterprise Rent-A-Car in Burke located near any scenic or outdoor areas for weekend trips?
Yes, the Pohick Stream Valley Burke VRE Trail park is nearby, offering a great spot for outdoor activities before or after your rental trip.