Advance Auto Parts

Reviews

• AA

  Anon

  Apr 11, 2026
  1.0
  Went in to buy a product and staff were unhelpful and insulting. I'm not great with cars but in the current economy I am trying to fix one of my vehicles when I went into the Blacksburg AutoZone I was not greeted or asked if I could be helped finding the item I thought I needed I went to the register The cashier was so unfriendly and awkward I left the building without getting my receipt, not 5 minutes after my original purchase I discovered that the piece was not what I in fact needed. Going back into the location I was met with the same awkward hostility from staff even to the point of them laughing at me for not knowing what I needed. I originally thought of buying a more expensive replacement for my part however after being mocked by the staff I did a simple exchange hopefully I'll be able to fix my vehicle if not I'm never going back to this AutoZone again.
• OS

  ornella stanley

  Feb 28, 2026
  1.0
  I had a very disappointing experience with Melissa at Advanced Auto Parts. She was extremely rude and acted like helping customers was an inconvenience. When I asked for assistance, her tone was dismissive and unprofessional. It genuinely felt like she did not want to do her job or provide basic customer service. As a paying customer, I expect respectful communication and at least a minimal level of effort to help. Unfortunately, that was not my experience during this visit. I hope management addresses this because it reflects poorly on the store. I genuinely didn’t want to leave a star. If anything I was going to leave it blank, but it wouldn’t let me post it. also she had me carry the battery because she had “shoulder surgery” and now i have a strain in my neck and also refused to change my battery!!!! ???
• AL

  Adam Lattimore

  Feb 5, 2026
  5.0
  Online ordering is always quick and correct. Employees are helpful and friendly.
• HH

  Hudson Handy

  Jan 27, 2026
  1.0
  If I could give this place negative stars, I would! I’ve never been to a place with such hateful, lazy, and incompetent employees in my entire life! I’ve never written a review until now because of this store. I had the unfortunate experience with an older clerk, who was so rude and hateful. She yelled, harassed me, and wasted my time. She told me that she wouldn’t replace my battery because of corrosion, and that the next employee who arrives in an hour can since she didn’t want the responsibility of replacing the battery. I purchase the battery (i have no choice since I’m stranded) and about 20 mins she tells me that the other employee that would come in can’t as well. I go back into the store to purchase a wire brush, and the older lady is gossiping about me to another employee!!! No mannerism at all. Save your time and go to another auto shop.
• RC

  Ryan Clemons

  Jan 21, 2026
  1.0
  I am very very unsatisfied and unsatisfied doesn’t even come close to how this place is. Blond haired woman named Mellisa should not be working there at all. Extremely rude to customers multiple times since I was getting a battery put into my truck! Mellisa acted like it was so bad because I asked something about a product. If I could would give -5 stars and that’s an understatement.

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