Sheehy Ford of Ashland

Reviews

• MT

  Matt Terry

  3 days ago
  5.0
  We came across this dealer by random browsing of a vehicle. My daughter saw a car she liked so we went and looked at it. From the time we arrived there until the day we drove the car away, the staff was helpful and kind. Rita Eggeraat greeted us and helped us through the purchase with patience and kindness. Luis Trevino went above and beyond when he overheard our conversations and that we were shopping for my daughter. He stepped in right away and helped get the right price, made the experience more personable, and followed up quickly with all our needs, concerns and questions. Rita and Luis are great and we also appreciated our time with Megan Paule as we closed out the purchase. Great team and we are grateful for their personalities and professionalism. Thank you!
• MF

  Matthew Fisher

  4 days ago
  1.0
  TO MY FELLOW VETERANS, I would highly NOT recommend buying a vehicle from here. I recently purchased a ford expedition that had the upper part of the drivers side headlight daytime running light burnt out. I was told they would fix it and they are choosing not to. Even though it’s ford blue oval certified, which means it should have been replaced before even getting the certification. After purchasing they said it would be covered under that certification, which was absolutely false. So here I am having to purchase the headlight assembly myself and I will take it to another ford dealership that will keep their word about warranties and repairs. I guess this is a dealership more worried about sales than customer service. Highly disappointed and will never deal with them again or recommend anything from this dealership
• PB

  Penny Blow

  6 days ago
  1.0
  I was told I needed almost $1000 worth of work so my inspection would pass. They rejected because I refused. I took my car to a certified mechanic and none of the issues were true other than a bulb needing to be replaced. Sheehy wanted $139 just to change a bulb.in the rear of my car. Don't trust them any longer.
• PS

  Paul Stiles

  Jan 1, 2026
  5.0
  My rating is 4.5 stars, thus rounded up to 5. Chris Best, the Service Advisor that worked me, is awesome. Greatly explained everything and very personable. Very impressed with the Sheehy Ashland operation after being a very loyal Richmond Ford customer for the last 15 years. People like Chris make you want to come back.
• DR

  David Reid

  Dec 17, 2025
  1.0
  Upon having the turbo fail on my 2024 Ford Escape at 50k miles, I took it back to this location for a warranty repair. It was diagnosed right away and was told the parts would be in the next day. After not hearing back from the service rep, I had to call to find out when my vehicle would be ready and was given a date of 2-weeks out! How could this be possible? Apparently they only have two service technicians and have a process to diagnose right away, then hold your vehicle hostage after the repair is ordered without disclosing that they are weeks behind due to a lack of qualified technicians and lack of competent management that can keep them. No loaner vehicles available either, now I am left to pay out of pocket for a rental car when this is a Ford problem. I feel the wait time should have been disclosed upfront which would have allowed me to find another dealership in better standing. The customer service rep, Aurora, has been extremely polite, but unfortunately she's subject to inept management and a deceitful sales process. Avoid this place like the plague.

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