Enterprise Rent-A-Car

4.1
351 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

12210 Washington Hwy, Ashland, VA
23005, United States
(804) 752-2319
https://www.enterprise.com/en/car-rental/locations/us/va/ashland-precision-body-works-2119.html
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About

Car Rental AgencyVan Rental
Need a rental car in Ashland, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Caliber Collision location today.

Location

Enterprise Rent-A-Car
12210 Washington Hwy, Ashland, VA
23005, United States

Hours

Reviews

4.1
351 reviews
5 stars
227
4 stars
48
3 stars
16
2 stars
12
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees like Amanda and Davonte for their exceptional service.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and poor communication regarding changes.

Vehicle Condition

Feedback varied on vehicle cleanliness and condition, with some customers receiving well-maintained cars while others reported issues like dirty vehicles or mechanical problems.

Rental Policies

Customers expressed frustration with rental policies, particularly regarding payment methods and additional charges, leading to dissatisfaction.

Overall Experience

While many customers had positive experiences and would recommend the location, there were notable complaints about specific staff interactions and service inconsistencies.
  • JB
    James Baker
    6 days ago
    1.0
    This is the worst branch and company I have ever had any business transaction with. The whole process was a disaster from the start. Arrived to pick up my rental I reserved 3 weeks earlier. No car for me. Sent to another branch which delayed my trip. Branch didn't transfer paperwork so I ended up being charged twice. 3 weeks after returning the rental still have not been refunded the second charge or my $300 deposit. Highly recommend not using this company. Had to pick 1 star. They don't deserve that.
  • TT
    TheBigtood
    Nov 13, 2025
    4.0
    Just stopped to add a driver to existing rental from another location
  • JH
    Joel Harris
    Oct 30, 2025
    5.0
    Great experience! Jessica was awesome, she got me a great rate and the pickup process was easy and fast! Will definitely use them again.
  • PS
    Phyllis Slusher
    Oct 28, 2025
    5.0
    Great people helping us!
  • JS
    Jack Seymour
    Oct 22, 2025
    4.0
    The rental itself was flawless. There was confusion on the location of the initial pickup location. Otherwise I would have given a 5 star rating.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Ashland, VA offer?

Enterprise Rent-A-Car in Ashland offers a wide range of vehicles including cars, vans, and luxury vehicles to suit various rental needs.

What are the operating hours of Enterprise Rent-A-Car in Ashland?

The rental agency is open Monday to Friday from 8:00 AM to 5:30 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.