AutoZone Auto Parts

4.5
317 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone S. Washington Hwy in Ashland, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Ashland, VA or call us at (804) 798-0162.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
200 S Washington Hwy, Ashland, VA
23005, United States

Hours

Reviews

4.5
317 reviews
5 stars
229
4 stars
54
3 stars
15
2 stars
6
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional customer service, highlighting their helpfulness and professionalism.

Knowledgeable Staff

Numerous reviews noted the staff's extensive knowledge about auto parts and their ability to assist customers effectively.

Positive Experiences

A significant number of customers reported positive experiences, often mentioning specific employees who went above and beyond to help.

Mixed Feedback

While many reviews were positive, some customers expressed dissatisfaction with specific incidents of poor service or unhelpful staff.

Convenience

Customers appreciated the convenience of the store's location and the availability of parts, although there were occasional issues with inventory.
  • BE
    B El
    Nov 17, 2025
    5.0
    Store looks nice and clean. Staff was super helpful. Charles provided excellent customer service and made the l shopping experience easy.
  • HH
    Heather lee Harper
    Nov 15, 2025
    5.0
    Diego has helped me so effortlessly, both visits to this location in Ashland! Just visiting from Oregon and I couldn’t figure out how to replace my headlight after I got home with product yesterday; called today and asked for help and then was invited immediately to the location and was up and lit! In no time- With a big smile and positive attitude and vibes:). Highly recommend if you need questions answered or assistance:) peace & love AutoZone & Diego!
  • FA
    Ford Armstead
    Nov 3, 2025
    5.0
    Super thankful to Diego for helping me out the other week with replacing my taillight bulb. He was very understanding and kind and got it done in a timely manner! Super grateful and will definitely be returning the next time I need something!
  • RC
    Richard Comess
    Oct 31, 2025
    5.0
    This Autozone store and its personnel are extremely knowledgeable and helpful. My wife’s Nissan Murano needed a new battery. The store manager, Diego Johnson looked up my previous information and found the battery was still under warranty. He professionally replaced the battery at no charge and installed the battery for me. Wow. I am so glad customer service is still an ongoing service at this store.
  • LG
    Latish Goodall
    Oct 29, 2025
    5.0
    I recently visited AutoZone to replace my headlights, and I must commend the fantastic service I received from two of the employees, Diego and John. From the moment I walked in, they greeted me with warm smiles and a willingness to assist. They both took the time to explain the different headlight options available, helping me choose the best fit for my vehicle. Diego offered to help with the installation and John assisted him ensuring I was comfortable and guiding me through the process step-by-step. Their teamwork and professionalism were impressive. They not only fixed the headlights quickly but also made the experience enjoyable. It's clear that they genuinely care about their customers and take pride in their work. I left the store not only with new headlights but also with a great impression of AutoZone's staff.

Frequently Asked Questions About AutoZone Auto Parts

What are the opening hours for AutoZone Auto Parts in Ashland, VA?

AutoZone Auto Parts in Ashland, VA is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?

Yes, AutoZone offers in-store pickup, curbside pickup, and same-day delivery services for customer convenience.