Feedback is mixed regarding customer service; while many praise the friendly and professional staff, several reviews highlight issues with a specific service advisor's rudeness.
Quality of Work
Overall, customers express satisfaction with the quality of repairs and maintenance, noting that work is done efficiently and effectively.
Pricing
Many reviews mention fair and reasonable pricing, with some customers appreciating the transparency in estimates and no unnecessary upselling.
Timeliness
Customers frequently commend the shop for quick service, often completing inspections and repairs in a timely manner.
Trustworthiness
Several reviews emphasize the honesty and integrity of the staff, with customers feeling confident in the recommendations and work performed.
RB
Rich Booker
3 days ago
5.0
Lina, the customer service rep is very sweet and helpful. They are not pushy sales people here. Moreover their prices I've found are far more reasonable than other places like Virginia Tire and auto who were at least 30%-40% higher in price across the board.
JL
Jessica Leary
Nov 4, 2025
5.0
The Ashburn auto care at Sunoco team is always amazing and I trust them. I won't go anywhere else with my car. Great team and service every time!
PP
P Powers
Oct 20, 2025
5.0
Great shop. Nice crew and very good prices.
SH
Sarah Harrison
Oct 19, 2025
5.0
I was very satisfied! Sunoco was very efficient in repairing my car and they stand by their word! Their professionalism and work stands on its own! They have excellent customer service and they have amazing personalities! A friend recommended me and I will be a contining customer and I highly recommend Ashburn Sunoco.
DD
D
Oct 9, 2025
1.0
Just had a HORRIBLE experience here, entirely b/c of the EXTREMELY rude service advisor, Lacy. i walk in and he's extremely rude every time I've spoken to him, and he just tells me its $880. I had the audacity to dare ask him how it got to $880. He SCREAMED at me - NOTHINGS CHANGED!!!. When I get home I see the note on the print out (which I wasn't shown or given until after I paid) says to "confirm labor on these hoses...". No one EVER contacted me to confirm anything. So I was pretty surprised it was over $500 of just labor to attach 3 hoses when they were already there replacing a valve. But I also understand things can take time, etc. But no one ever reached out to me, and I get my head bitten off when I come to pick it up. I don't know how long Lacy has been working there, but he always is extremely rude and unprofessional and probably costing the shop alot of future business. Lacy is very unhappy with life in general, and seems to think he can abuse customers.
What are the operating hours of Sunoco in Ashburn?
Sunoco in Ashburn is open 24 hours every day, Monday through Sunday.
What payment methods are accepted at Sunoco Ashburn?
Sunoco Ashburn accepts Android Pay, Apple Pay, cash, contactless payments, debit cards, and credit cards.
Does Sunoco Ashburn have facilities accessible for people with disabilities?
Yes, Sunoco Ashburn has wheelchair accessible entrances, parking, and restrooms.
Does the Sunoco station in Ashburn have a car wash facility?
Yes, the Sunoco station in Ashburn offers a car wash service.
Can I purchase Sunoco gift cards for use at this location?
Yes, Sunoco offers gift cards that can be purchased online and used at their locations including Ashburn.
Is there a convenience store at the Sunoco Ashburn location?
Yes, the Ashburn Sunoco has an onsite convenience store.
Where is Sunoco Ashburn located?
Sunoco in Ashburn is located at 44111 Ashburn Shopping Plaza, Ashburn, VA 20147.
What nearby dining options are available around Sunoco Ashburn?
Nearby dining options include Vocelli Pizza, Crumbl Cookies, El Ray Tolteca Mexican Restaurant, Casa Tequila Bar & Grill, Domani Restaurant, Kaiser’s - The Austrian Gasthaus, and Opa! mezze grill.
Are there health and wellness services near Sunoco Ashburn?
Yes, nearby health and wellness services include Eclips Salon & Day Spa, Womens Physicians Of Northern Virginia, Ashburn's Children's Dentistry, Ike Lans DDS and Associates, Ashburn Village Chiropractic, and Ashburn Eye Care.
What other shopping or service options are near Sunoco Ashburn?
Nearby shopping and services include Giant Food supermarket and pharmacy, Verizon mobile phone store, Russell Cellular electronics store, KeyMe Locksmiths, First National Bank ATM, Western Union money transfer, and Coinme financial services.