Enterprise Rent-A-Car

Reviews

• AA

  Areeb Azhar

  Apr 14, 2026
  2.0
  I rented a car from this company while my personal vehicle was under repair, and the experience was frustrating overall. Initially, they gave me a car that showed a battery warning light on my way home. I had to call them and go back to get it swapped, which was inconvenient but at least they replaced it quickly. However, the real issue started afterward. The first car had a full tank, but the replacement car only had half a tank. When I returned the vehicle, I made sure to refill it to more than the level I received it at. Despite this, I was incorrectly charged for missing fuel up to a full tank. It seems their system still had the original car (with a full tank) on record. I followed up multiple times via phone and live chat. Each time, I was told the charges had been reversed, but nothing ever reflected on my statement. The live chat support was especially unprofessional and unhelpful. After repeated failed attempts to resolve the issue, I had no choice but to dispute the charge through my bank. Overall, poor record-keeping, lack of accountability, and ineffective customer support made this a disappointing experience.
• JC

  Jimmy Carter

  Mar 31, 2026
  5.0
  Great experience and customer service
• ML

  Mark Laboccetta

  Mar 31, 2026
  5.0
  they helped me fix a messy start to my work trip at the front desk!
• MN

  Mike Newell

  Mar 26, 2026
  5.0
  Folks polite. Car worked. I had to keep extending the rental due to repair delays on my car; no problems doing so. Nice they are open weekends. Never had a problem with Enterprise.
• KY

  Keith Yancey

  Mar 3, 2026
  1.0
  The Arlington (Shirlington) location was so disorganized and unprofessional: o. had to wait an hour for the vehicle when i was told it would arrive in 10 mins. o while waiting, i watch the manager introduced himself by name and title to everyone who came after me. i didn't get that kind of welcome. o when the vehicle did arrive i was told it was empty of gas and that i would have to stop and get some o before i drove off i told the assistant manager, who was outside at the next care, about the no gas and how i was told to stop and get some gas, offered no assistance nor feedback. o when i returned the vehicle 2 days later, he still had nothing to say. btw, the interior windows were filthy and i had to stop for windex to clean them. The windows looked as if they were cleaned with a dirty rag. Of course, i'm done with Enterprise for awhile, especially with the Arlington location.

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