Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Arlington, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Crystal City location today.
Location
Hours
Reviews
4.2
380 reviews
5 stars
268
4 stars
33
3 stars
14
2 stars
12
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Jalen, Olivia, and Keith for their exceptional service.
Vehicle Condition
Several reviews highlighted issues with the cleanliness and maintenance of the vehicles, including reports of dirty cars and mechanical problems.
Reservation Issues
Numerous customers experienced problems with reservations, including cars not being available despite prior bookings, leading to frustration and dissatisfaction.
Location Convenience
The location was noted for its accessibility and proximity to major routes and hotels, making it a favorable choice for many customers.
Mixed Experiences
While many reviews were positive, there were also significant complaints about rude staff and poor management, indicating inconsistency in service quality.
- TCThomas O ChaseDec 18, 20255.0Fantastic customer service!
- SPShashank PasupuletiNov 18, 20255.0The staff here are the best !!!!!!
- CACarl AllenNov 18, 20255.0Great staff and prices. Keith Damier was both friendly and efficient. He explained key car features and controls making the rental safer.
- JTJames TNov 15, 20251.0Filthy car, wipers needed replaced and had to stop to clean the windshield. Mind you, car had 6000 miles. Smelled like pot, and they charged me for EZPass after I overfilled the tank. Unreal.
- RTRonda Ann ThorntonOct 14, 20255.0Polite respectful supportive staff!!!!
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Arlington, VA?
Enterprise Rent-A-Car is located at Hilton Garden Inn Garage, 2020 Richmond Hwy, Arlington, VA 22202, USA.
What are the operating hours of the Enterprise Rent-A-Car location in Crystal City?
Enterprise Rent-A-Car is open Monday through Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays.
What types of vehicles does Enterprise Rent-A-Car offer?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks with flexible rental options.
Does Enterprise Rent-A-Car provide any discounts?
Yes, Enterprise Rent-A-Car offers discounts for active military personnel.
What payment methods are accepted at Enterprise Rent-A-Car?
Payments can be made using American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Crystal City?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/va/arlington-crystal-city-1670.html?mcid=yext:245709 or by calling +1 703-418-7240.
Is Enterprise Rent-A-Car located near any hotels in Arlington?
Yes, Enterprise Rent-A-Car is near several hotels including Hilton Garden Inn Reagan National Airport, Radisson Hotel Reagan National Airport, Hampton Inn & Suites Reagan National Airport, and Hampton Inn & Suites Arlington Crystal City DCA, making it convenient for hotel guests to rent a car.
Are there dining options near Enterprise Rent-A-Car in Crystal City?
Yes, The Garden Grille & Bar, an American restaurant and bar, is located nearby where customers can enjoy a meal before or after renting a car.
What attractions or shopping centers are close to Enterprise Rent-A-Car?
Customers can visit the Crystal City Shops, a nearby shopping center offering various retail options, ideal for shopping before or after your rental car experience.
Can I pick up my rental car at Enterprise Rent-A-Car if I am arriving at Reagan National Airport?
Yes, Enterprise Rent-A-Car offers airport pick-up service and is conveniently located near Reagan National Airport for easy access to rental vehicles.