Enterprise Rent-A-Car

4.3
346 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Arlington, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Shirlington location today.

Location

Enterprise Rent-A-Car
2778 S Arlington Mill Dr, Arlington, VA
22206, United States

Hours

Reviews

4.3
346 reviews
5 stars
262
4 stars
16
3 stars
17
2 stars
6
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly, professional, and helpful service, particularly highlighting individuals like Akilah and Charles.

Vehicle Condition

Several reviews noted issues with vehicle cleanliness and maintenance, with some customers receiving dirty or poorly maintained cars.

Reservation Issues

Multiple customers reported problems with reservations, including receiving different vehicles than booked and unresponsive staff regarding availability.

Efficiency

While some customers experienced delays, many appreciated the quick and efficient pick-up and drop-off processes.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing satisfaction while others reported significant frustrations with service and vehicle quality.
  • AM
    Andrea M.
    Nov 17, 2025
    5.0
    I had to rent a car this past Sunday because of an unexpected issue with my own car which was super stressful. Eden helped me out, and she honestly made the whole situation so easy and SO much less stressful. She was super friendly, kind, and her happy energy was contagious! She also had me in and out with a rental really quickly. I highly recommend this location especially because of Eden!!! Thank you all so much. I’ll definitely come back in the future if I ever need a rental again. I’d recommend them to anyone. :)
  • MV
    Malena V
    Nov 8, 2025
    4.0
    Good renting but when dropping off the keys, I looked everywhere but couldn't find the drop off box of this location. Would be great to at least have a picture of it to know where to find it next time ! I have to pay $50 to return the car in an open location :(
  • KM
    Kayla M
    Oct 15, 2025
    2.0
    I didn't get the intermediate car that I requested while my car was in the shop, but what I was given was clean and nice. I repeatedly called to ask if i needed to swap it for a different one because i didn't want my insurance rental allowance to run out during the repair process (as they were charging me the luxury vehicle rental daily). Was told multiple times not to worry and that switching vehicles wouldn't be necessary - they said they'd adjust the rate for me to get me through until my car was ready, but I spoke to a different person each time I called and these folks weren't on the same page. I was forced into a position to be without a car until mine was ready due to the elevated rental rate they were charging for a car that I didn't ask for. Just a scam unfortunately :(. Making $ from the insurance companies isn't enough, they want you to pay out of pocket too.
  • PB
    Paul Bauman
    Oct 7, 2025
    5.0
    I love working with this location. We rent from them on a weekly basis as a corporate account. They work hard to make sure our needs are taken care of and offer great service getting us in and out quickly.
  • RT
    Robel Teffera
    Sep 16, 2025
    1.0
    The service I received was extremely disappointing. I needed a rental while my car was in the shop and was assisted by Eden. I had reserved and paid for a premium SUV, but was instead given a crossover due to “availability.” I accepted, but the vehicle provided had a faulty seatbelt alert system. I called immediately before leaving the lot, but instead of resolving the issue, I was given unhelpful troubleshooting advice. Over the next couple of days, I tried to reach the location for support, but no one answered the phone. Ultimately, I had to go in person to address the situation. The only saving grace was the two other employees who were stand offish but at least got me taken care of. This entire process was frustrating, unprofessional, and a complete waste of time. I would strongly caution others to avoid this location due to the poor customer service and lack of accountability.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Arlington, VA?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

Where is Enterprise Rent-A-Car located in Arlington?

Our Shirlington location is at 2778 S Arlington Mill Dr, Arlington, VA 22206.