Enterprise Rent-A-Car

Reviews

• MP

  Max P

  Mar 25, 2026
  1.0
  Made a reservation 3 days before pickup. When I arrived, no car was on the lot and was told car was in for repairs and should be 30mins. Came back 45 mins later and was told it should be another 45mins-1hr, but no guarantees. Had to cancel and find another way to travel. Completely crazy how you can make a reservation, it is confirmed, then no cars at all are available. Reported to HQ and no one even has decency to call back. DO NOT RISK GOING HERE!!!
• AT

  Ablo Bek Tak

  Mar 9, 2026
  1.0
  I had a very disappointing experience with this company due to the staff’s complete lack of knowledge about driver’s licenses. I presented my Class A license (Commercial Driver’s License - CDL), which is for commercial heavy vehicles. The employee refused to accept it, saying he needed to check with his supervisor. After 30 minutes, he came back and said they couldn’t accept it. When I asked if he knew the difference between Class A and Class D licenses, he admitted he had no idea. I then asked what class his own regular driver’s license was — he said ‘regular driver license’ but didn’t even know if it was Class D, A, or C, or what those classes mean at all. This level of ignorance from someone working at a car rental company is unacceptable. They don’t understand basic licensing classifications, yet they’re making decisions about customers’ valid licenses. Extremely unprofessional — I left frustrated and won’t be returning
• DC

  Doug Cherry

  Mar 4, 2026
  5.0
  Staff members were great the only thing I didn’t like was the GMC vehicle that I had was not a good vehicle for me I didn’t like it
• EN

  Elijah nieves

  Feb 24, 2026
  5.0
  Great customer service and easy pick up and drop off. David was great.
• PC

  Pamela Cleary

  Jan 16, 2026
  5.0
  I had a fantastic experience at this Alexandria location, all thanks to Stephanie Haley. From the moment we started the process, it was clear that she is a rare find in customer service. She was professional, fast, and went out of her way to ensure everything went smoothly. Enterprise is LUCKY to have someone of her caliber on the team—she is a shining example of how to treat customers right and generate sales for the company. Thank you, Stephanie Haley"

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