Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Alexandria area, turn to Safelite AutoGlass . Those in central Alexandria or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 10 S Quaker Ln, Safelite AutoGlass Alexandria repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.1
452 reviews
5 stars
317
4 stars
32
3 stars
12
2 stars
9
1 star
82
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of experiences with service quality, with some praising the professionalism and efficiency of technicians, while others highlighted issues with workmanship and follow-up care.
Communication
Many reviews noted good communication regarding scheduling and service updates, but there were also complaints about miscommunication and lack of responsiveness from staff.
Warranty Issues
Several customers expressed frustration over warranty claims not being honored and issues arising post-service that were not addressed by the company.
Pricing Concerns
Customers frequently mentioned high prices for services, with some feeling that the quality did not justify the cost.
Customer Service
While some customers praised the friendly and helpful nature of staff, others reported negative experiences with customer service, particularly regarding problem resolution.
- GMGabrielle MadisonDec 30, 20251.0They do not honor their lifetime warranty. I got my windshield replaced in March, there was a leak by December. Went to the dealer as it didn’t occur to me that it could be the windshield. They ran it under water and found the leak and sure enough it was the windshield. I went to Safelite got an appointment the next day, they ran an air test and told me it was my cabin air filter. Now I do not know cars very well, but I know for a fact it is not that. They refused to replace my leaking windshield even though it is under warranty. And then accused me of having work done on my car when in reality, they only repair was the windshield. Additionally, the quality that was done at this shop is absolutely unacceptable. There are all types of gaps between my windshield and sealant. Do not go here. And even if your insurance suggests it, find another shop. They have no idea what they are doing or what quality service and customer care is.
- RSRoberto SalazarDec 15, 20251.0I was required to prepay my insurance deductible of $1500 for a windshield replacement. The final invoice for the job was less than $950. The shop manager has refused to refund my overpayment.
- CNCandice NickollofDec 13, 20255.0I had a great experience with having a tech coming to me. While the time window is 5hrs, I did get a call before the time window to let me know where in the order I was and gave me an approximate arrival time. The whole thing took about an hour. It was super convenient.
- JBJeff BruceDec 4, 20251.0The SAFELITE personnel at this shop (Alexandria, VA) are excellent, very professional and they did a great job on the windshield replacement. However, they broke my car alarm and are not taking any responsibility for fixing it. The SAFELITE shop admits to breaking the car alarm system but will not do anything to get it repaired.
- BVBellatrix VelizNov 30, 20255.0Awesome customer service very professional and courteous. Time frame of service was really fast.
Frequently Asked Questions About Safelite AutoGlass
What types of auto glass services does Safelite AutoGlass in Alexandria offer?
Safelite AutoGlass in Alexandria offers auto glass installation and repair, windshield chip and crack repair, rear and side glass replacement, power window repair, and windshield wiper replacement.
Where is Safelite AutoGlass located in Alexandria?
Safelite AutoGlass is located at 10 S Quaker Ln, Alexandria, VA 22314, USA.
What are the operating hours of Safelite AutoGlass in Alexandria?
Safelite AutoGlass is open Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
Does Safelite AutoGlass offer mobile auto glass services in the Alexandria area?
Yes, Safelite AutoGlass provides convenient auto glass repair and replacement through both in-shop and mobile services in Alexandria.
Can Safelite AutoGlass handle insurance paperwork for windshield repairs?
Yes, Safelite AutoGlass offers insurance paperwork and processing to simplify the repair or replacement process.
Are there payment options available at Safelite AutoGlass in Alexandria?
Yes, Safelite AutoGlass accepts American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
Does Safelite AutoGlass offer any warranty on their windshield repairs?
Yes, windshield repairs come with a national lifetime warranty for safety and reliability.
Is Safelite AutoGlass in Alexandria wheelchair accessible and do they require appointments?
Yes, the location has a wheelchair accessible entrance and requires appointments for service.
Are there nearby places of interest that customers can visit while at Safelite AutoGlass?
Yes, customers can visit nearby places such as Bicycle Pro Shop for bike needs, Sinbad Mediterranean Food & Bakery for dining, and VM Carwash for auto cleaning services.
How can customers book an appointment with Safelite AutoGlass in Alexandria?
Customers can schedule an appointment online through Safelite's reservation system using the provided booking link.