Jiffy Lube Multicare

4.1
501 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield RepairJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in ALEXANDRIA. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube Multicare
2912 Duke St, Alexandria, VA
22314, United States

Hours

Reviews

4.1
501 reviews
5 stars
343
4 stars
49
3 stars
18
2 stars
20
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed feedback on service quality; while some customers praised the efficiency and professionalism, others reported incomplete services and upselling tactics.

Customer Service

Customer service experiences varied widely, with some praising staff for being helpful and friendly, while others reported unprofessional behavior and poor communication.

Cleanliness and Care

Several customers noted that standard services like cleaning and vacuuming were not performed, leading to dissatisfaction.

Management Response

Management received both praise for being attentive and criticism for handling complaints poorly, particularly regarding service errors.
  • CH
    Crystal Hamilton
    2 days ago
    5.0
    Team was polite, respectful and produced great results in the fast paced environment.
  • JT
    jeanette tooley
    4 days ago
    5.0
    Darnell good looking out fast and efficient definitely will be coming back
  • ME
    MRS. EBONI
    6 days ago
    5.0
    Excellent service I would recommend Darnell was very helpful
  • RT
    Ricco Taylor
    Dec 15, 2025
    1.0
    Before they started on my car I told them I needed a few services done to my car and by the time I left they only gave me an oil change had to go somewhere else for the rest.
  • CH
    Catrell Harris
    Dec 7, 2025
    1.0
    I went to this location because it was near my job, not my normal location. I was shocked when I was asked to get out of the car and wait inside. The floor was slippery and the manager who saw me slip made no attempt to wipe up the floor, another customer actually asked me if I was ok. The manager told me that the prices at this location were higher and I still do not understand why, as the service provided was less than I receive at my normal location. He seemed more focused on trying to upsell me than listening to what I said I wanted. What was the point of having me leave the car if you were not going to vacuum and clean the windows (which are advertised as part of the signature service oil change)? The conversations held by the manager and technicians in the service bay were clearly audible and their use of racial slurs and expletives certainly have no business be heard by customers in the waiting room. I would not recommend this location.

Frequently Asked Questions About Jiffy Lube Multicare

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service