Jiffy Lube Multicare

4.1
491 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield Repair
Jiffy Lube offers fast, quality oil changes performed by trained technicians in ALEXANDRIA. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube Multicare
2912 Duke St, Alexandria, VA
22314, United States

Hours

Reviews

4.1
491 reviews
5 stars
336
4 stars
48
3 stars
18
2 stars
20
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised staff for professionalism and helpfulness, while others reported poor experiences with unacknowledged wait times and upselling tactics.

Efficiency

Many customers appreciated the quick service and minimal wait times, although some experienced delays and inefficiencies.

Professionalism

Several reviews highlighted the professionalism of staff, particularly the manager Darnell, while others noted instances of unprofessional behavior.

Quality of Work

There were positive remarks about the quality of service, but also serious complaints regarding mistakes that led to vehicle damage.

Pricing

Customers found the pricing to be higher than competitors, with some expressing dissatisfaction over unexpected charges.
  • LL
    Laura Lawson
    5 days ago
    5.0
    I have been receiving my oil change, maintenance for my vehicle at the Duke street location for over a year. They do a great job!
  • LK
    Laura Kiefer
    6 days ago
    5.0
    Great service! Quick and helpful. Didn’t feel price gouged or taken advantage of. Never tried to upsell me.
  • AF
    Andrew Fisher
    Nov 11, 2025
    5.0
    Darnell was great to work with and transparent about the pricing for the service. He also did not push any unnecessary services or upgrades.
  • JT
    Jillian Thomas
    Oct 31, 2025
    5.0
    Darnell was the absolute best. First time going to Alexandria location instead of Arlington. Less of a line. Had a very enjoyable conversation instead of silently waiting in the waiting room. Knew for a fact my car was being properly handled. Highly recommend. Will be back!
  • SC
    Sandra Cardoso
    Oct 28, 2025
    1.0
    My windows and windshield were not cleaned, nor was the inside vacuumed. I even had to ask if they could put air in two tires which were low. Really makes me wonder if the fluids were topped off. Hopefully the oil change was completed! Completely disappointed by my recent visit. Prices went up since my last visit but the standard services were not completed.

Frequently Asked Questions About Jiffy Lube Multicare

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service