Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Alexandria, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Duke Street location today.
Location
Hours
Reviews
4.1
455 reviews
5 stars
289
4 stars
60
3 stars
24
2 stars
16
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and attentive, with several specific employees highlighted for their exceptional service.
Cleanliness and Vehicle Quality
Feedback indicated that while some vehicles were clean and well-maintained, there were complaints about others being in poor condition or not cleaned properly.
Reservation Issues
Several customers reported problems with reservations, including unavailability of reserved vehicles and poor communication regarding their bookings.
Wait Times
Customers frequently mentioned long wait times for service, particularly during busy periods, indicating a need for better staffing.
Mixed Experiences
While many reviews were positive, there were notable negative experiences regarding customer service and vehicle issues, suggesting inconsistency in service quality.
- PDPatti Dib2 days ago5.0Rental agents were friendly and professional. The vehicle was as expected and also clean and in great working order. Pick up and return experiences were a breeze!
- BDBlessed DayNov 11, 20255.0My sister Hari recommended this Enterprise location, and I’m glad I went. Gary Miles was extremely helpful, patient, and professional. Even though the location was very busy, he took the time to assist me and made the whole process smooth and stress-free. Excellent customer service — I highly recommend this location!
- MMMillSpeNov 9, 20255.0Your representatives at the counter are knowledgeable, well-trained and friendly.
- SHStephon HillNov 6, 20255.0Great people. Gary and Tierra are great examples of customer service
- HMHari MengeshaOct 9, 20255.0I had an outstanding experience at this Enterprise location. From start to finish, the customer service was excellent. Marshall Locklear, the driver, went above and beyond — he was incredibly friendly, professional, and kind. I even forgot my coffee mug in the car, and he took the time to come back and return it to me. That kind of thoughtfulness and customer care is rare, and I truly appreciate it. Tiara Hall, the branch manager, was also very professional and welcoming. The whole team made the process smooth and stress-free. This location provides the best customer service — warm, reliable, and professional. I highly recommend this branch to anyone looking for a great rental experience.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Alexandria, VA?
You can rent a wide range of vehicles including cars, vans, luxury cars, and trucks at Enterprise Rent-A-Car on Duke Street in Alexandria.
What are the operating hours for the Enterprise Rent-A-Car location at 4213 Duke St?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
Do you offer airport pick-up service for car rentals?
Yes, Enterprise at Duke Street offers airport pick-up as part of their services.
Which payment methods are accepted at the Enterprise Rent-A-Car on Duke Street?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is the Enterprise Rent-A-Car location at Duke Street owned by women or offers discounts for military members?
Yes, this location is owned by women and offers discounts for active military members.
How can I make a reservation for a rental car at this Enterprise location?
You can reserve your car online at https://www.enterprise.com/en/car-rental-locations/us/va/alexandria-duke-st-161l.html or by calling +1 703-212-4700.
Which car rental agencies are near Enterprise Rent-A-Car on Duke Street?
Nearby car rental agencies include Alamo and another Enterprise Rent-A-Car location that also offers truck rentals, providing various rental options in the area.
Are there any dining options close to the Enterprise Rent-A-Car location on Duke Street?
Yes, nearby dining includes Tempo Restaurant (Italian and French cuisine), La Pupusa Loca (Salvadoran and Latin American), Fuddruckers Restaurant (burgers and fast food), Los Toltecos Mexican Cuisine, and Olihan (Mexican and ice cream). These spots are convenient for meals before or after renting your vehicle.
What nearby transportation or fuel options are available near Enterprise Rent-A-Car?
There are several gas stations nearby including Texaco, Exxon & Mobil Stations, and Mobil which also offers car wash services, helpful for fueling or maintaining your rental vehicle.
Are there fitness or recreational facilities near Enterprise Rent-A-Car in Alexandria?
Yes, 1Up MuayThai Academy and Street Smart Self Defense & Fitness Training are nearby martial arts and fitness centers if you're interested in sports and fitness during your visit.