AutoZone Auto Parts

Reviews

• PM

  pedro m

  Apr 24, 2026
  5.0
  There's a very young guy named Charles from the sales department who helped me with the check engine light and figured out the code and what I needed do in order to fix the issue. Today was Friday 04242026.,thank you so much for your assistance and professionalism while helping me out.
• AT

  Anna Stasia Torres

  Apr 20, 2026
  5.0
  James was very kind and super helpful!
• SM

  Shuaibullah Mansory

  Mar 25, 2026
  1.0
  I had one of the worst experiences at the AutoZone located at 6198 Little River Turnpike, Alexandria, VA 22312. I went in the day before to order a car part, and the employee told me it would be ready the next day by 11 AM. I drove 45 minutes just to place that order. The next day, I went back and was told it hadn’t arrived yet but would be there around 2:30–3:30 PM. Before driving all the way again, I called to check. That’s when things got worse. The manager Carlos spoke to me in a very rude and disrespectful way. He told me they never even ordered the part and acted like it wasn’t their problem. Instead of helping, he told me to wait until Tuesday or just come get my money back. I wasted time, gas, and energy because of their mistake and poor communication. Being treated like that by a manager is completely unacceptable. I hope upper management looks into this.
• PO

  Patrick Omann

  Jan 26, 2026
  4.0
  Been trying to call. No answer, cam anyone confirm of they are closed?
• MB

  Marcus Brazell

  Jan 24, 2026
  5.0
  With a big snowstorm coming, I stopped at AutoZone hoping to find a windshield cover for my vehicle. When I asked if they had any in stock, 2 other employees said, “no, we’re sold out”. However, Derrick R stopped stocking shelves and asked me for the part number so he could look it up in their system. The system showed 1 in stock, so Derrick set out to find it. He literally searched all over the store for about 15 minutes trying to find that cover! After not finding it, he went back to the computer to see if another local Autozone might have one. Nope! He then started searching again, but this time around the store front…and lo and behold, there it is sitting on the counter behind the cash registers. He happily rang up my purchase and I left a happy customer! This review is simply to say excellent customer service is rare these days, but as proven to me today, it still exists! Thank you Derrick R. for going the extra mile to make sure I got what I came in the store for! 5 Stars Sir!!

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