Advance Auto Parts

Reviews

• AM

  Ahmed Mahdi

  3 days ago
  1.0
  I came to advance auto parts to change and have my car battery installed. I come here for all my car accessories and parts because this location has always treated me great with service and they are very knowledgeable and i’ve always felt confident about information given about any and all issue I’ve been concerned about But yesterday was a completely and upsetting experience that I would’ve never thought to happen here. I went in there and was thrown for a complete loop with how terrible the attitude and service was yesterday. I encountered who I believe to be the store manager, Mr. Gerson Hernandez, who already seems like anything I was about to ask him was going to have a negative energy with the attitude that was presented with the weak greeting and passiveness. Nonetheless, I went in there with the confidence because of prior encounters with other staff that this was gonna be a positive one as always, but unfortunately, this was not the case. I recently had surgery so I wanted to go there to get the great service I always got. And get this battery installed, but the store manager told me that they don’t do battery installs and I know this is incorrect information because this is not the first time that I’ve had to get the battery changed. So I asked him well. Can I get a battery test at least and I’ll come back another time and he told me to give him a few moments with the customer behind me then you’ll be able to help me do little five year-old girl stuff because that’s all he does there.. I couldn’t believe what he just said to me, so I just grabbed my things off the register and left.
• BB

  Bobby

  Apr 9, 2026
  1.0
  20+ minutes in line because they won't call a backup cashier as the only employee up front and the other customer argue back and forth about what part to order.
• KJ

  Kordell Jones

  Mar 31, 2026
  5.0
  Anushka pleasure everytime I visit. Always professional and must helpful. One of my favorite employees at AZ. Everyone is always helpful and full of life. Thank you all
• RR

  Rocio Ramos

  Mar 26, 2026
  5.0
  I’m very happy with my experience at this store. I was helped by Gerson who helped replace my battery. He made the process quick and easy. I recommend this location.
• MM

  Motecito

  Mar 19, 2026
  1.0
  I am extremely disappointed with my experience at this Advance Auto Parts location. I came in to purchase a new DieHard battery for my 2022 Nissan Sentra. The battery itself was nearly $300 with taxes, which I was willing to pay because they heavily advertise free installation with purchase. However, when I politely asked to have the battery installed, the staff completely refused. They told me they "aren't mechanics" and simply wouldn't do it. If you aren't going to honor the services you advertise on your signage and website, you shouldn't be promoting them to get people through the door. Because of their refusal, I had to drive elsewhere and pay a local mechanic an additional $50 just to get the battery into my car. Between the high price of the battery and the unexpected labor cost, this was a massive waste of time and money. I won't be returning to this chain.

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