Grease Monkey

Reviews

• AC

  Aalan Chacon

  Mar 7, 2026
  1.0
  Honestly, we’ve been coming here for years. Several vehicles. Today I went in for an oil change, and emissions. At first it was great, then the upselling started. Then you could hear Mark belittle his employees in the shop. As a manager you can’t be the reason theres a toxic work environment. I feel bad for those employees and I hope they find a better boss to work for. I will be using a different place moving forward.
• FG

  Fabiola Galdós

  Mar 1, 2026
  1.0
  I took my car in for an air conditioning system check and they took two hours to tell me the compressor was broken. Their service was $211. I don't recommend this place to anyone; they just want to rip people off. No wonder there was no one there when I arrived, and I had to wait so long for just a diagnosis. Terrible place.
• PS

  Pamela Sjostrom

  Feb 28, 2026
  1.0
  It was aweful. I feel completely taken advantage of. It took them 1 hour to complete the service and there was only 1 car in front of me. 25 minutes was spend with 2 associates talking to a friend. When they took the inside air filter out they release the passenger seat back so hard it broke a box that a friend who passed away gave me and then they left the seat because if they brought to it's position they would have to tell me because it was obvious. I oil change. New filters and brake fluid exchange cost $343 OH YEAH AND THE GIFT OF A DESTROYED SENTIMENTAL ITEM THAT ISN'T FIXABLE and they didn't own up to destroying and 25 minutes of my time wasted. Do yourself a favor.... go somewhere else!
• JR

  J R

  Feb 21, 2026
  1.0
  Don't ever go to this specific grease monkey. They have bad service. I got a brake fluid change that wasnt properly bled out and I called asking if I could get it changed at the west valley location and was told they can fix it there. The west valley location manager told me through their lackey worker when I arrived to drive all the way 30 minutes away to get it changed even though I live in west valley because they wouldn't get money out of it. They have no company unity and are poor at serving my needs for a fault that their company made as a result i will never go to the west valley grease monkey again. They suck.
• PW

  Pam Mares (Franks world)

  Feb 14, 2026
  1.0
  First, I went in at 8:20am for an oil change and emissions test so I could renew my tags and leave with my sticker. I had a family brunch at 11am. There were no customers when I arrived, so I thought this would be quick. I clearly said I needed the oil change and emissions done. I was told no problem. Once my car was in the bay, the upselling began. Synthetic oil. New filters. The price quickly climbed to almost $400. I knew it was high, but they were already working on my vehicle and I had somewhere to be, so I agreed. After 90 minutes, I was told they were waiting for filters to be delivered. That was never mentioned before the work started. No one offered to reinstall the existing filters and let me come back. No one offered options. I was just expected to sit there and wait. At the 2-hour mark, the filters finally arrived. At 11:00am, after more than 2.5 hours, they brought me my paperwork and said my car was ready. I reviewed it and noticed the emissions test had not been done. I had to point it out. The employee looked at me and said, “Oh, they didn’t get that done.” I then waited another 30 minutes. In total, I was there 3.5 hours and paid almost $500. We missed our family brunch. Our Valentine’s Day plans were ruined. At no point was I offered a discount. At no point was I proactively updated. At no point did anyone take ownership of the mistake. I went in already concerned about being taken advantage of as a woman. Unfortunately, this experience confirmed exactly why so many women feel that way walking into auto shops. Do better.

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