Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone West Valley City #3689 in West Valley City, UT is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in West Valley City, UT or call us at (801) 849-2081.
Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and lack of assistance.
Helpful Staff
Some employees received praise for their helpfulness and friendliness, providing good customer experiences.
Management Issues
Several customers expressed dissatisfaction with management practices, citing disorganization and lack of support for staff.
Inconsistent Experiences
While some customers had positive interactions, many others reported negative experiences, indicating inconsistency in service quality.
Long Wait Times
Customers frequently mentioned long wait times and understaffing, leading to frustration during their visits.
JB
Jackie Boyd
5 days ago
5.0
The manager of this location is rude and doesn’t even try to help customers. We ordered parts and paid extra to get the parts shipped to her store the next day, which is what we were told and it’s been almost two weeks!!! She told my boyfriend “there’s nothing I can do”. ACTUALLY YOU COULD DO YOUR JOB and at the very least make a phone call to get the parts we paid for. Makes me wonder how people like this are even employed!!!
EJ
Emiliano Jaimes
Feb 16, 2026
1.0
Worst experience ever, got kicked out by the manager for going in the back and dumping the oil in the container and without warning or explanation I got kicked out. Didn't know the rules changed nor we couldn't since i've been a loyal customer to this autozone for years and have alway been let in the back with no issue. Wasn't professional in the least and super rude to me. Could have atleast explained.
CL
charles lewis
Jan 31, 2026
1.0
The worst experience of service, from the actual manager Barbara. I have no idea how someone can have the despondent disposition with no resolve with a demeanor of nonchalance and carelessness. She had attitude throughout, the only thing lively in her representation of Auto Zone was to correct, she was not professional, she looked and sounded like she hates her job. This was the first awful experience at AutoZone, hopefully the last, I usually get better service, and her coworker was actually kind and attempted to help me, until she came back to take over. Avoid this AutoZone!
VB
Voltron Black
Jan 30, 2026
5.0
I have a had time changing my battery now that I have a disability. These guys made it so easy for me and didn’t make me feel bad at all about whether or not I was unable to do it myself… It meant the world to me these guys are awesome!
DW
Dee Wilson
Jan 13, 2026
1.0
Been a loyal customer at this AutoZone for years never again after today’s experience!Went into their store this afternoon and purchase antifreeze The guy working there did not offer or give me a receipt went back tonight to return it as I used my charge card to pay for it and The employee asked me if I had a receipt. I told him no I wasn’t given one and out of nowhere his so-called manager by the name of James decided to interrupt the conversation and asked me what time I came in. I told him and he’s like no you didn’t. I was here all day. Obviously you weren’t because I was there and I told you who helped me and all you had to do was to look up my receipt which your employee did, but James was extremely rude and accuse me in front of other customers of basically stealing this antifreeze that I showed proof it was on my credit card and they also found the receipt that it was sold to me very unprofessional and I will be contacting his boss. James needs a lesson in customer service because this is your type of manager you guys like the higher? No wonder why you guys are losing tons of business this AutoZone is horrible. Do not ever recommend shopping here! James needs to go find another job Where he doesn’t need to work with customers. i’ve run a Gas station down the street from this location and trust and believe I will let all my customers know not to shop at this location because the customer service by their manager James was horrible. Don’t ever come out a customer and not knowing the facts and automatically accuse them for stealing.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in West Valley City?
AutoZone Auto Parts in West Valley City is open Monday through Saturday from 7:30 AM to 10:00 PM, and Sunday from 8:00 AM to 9:00 PM.
What types of products can I find at AutoZone Auto Parts in West Valley City?
You can find automotive replacement parts including brake pads, car batteries, car accessories, and aftermarket automobile parts.
Does AutoZone Auto Parts offer pickup and delivery services?
Yes, they offer in-store pickup, same day delivery, and curbside pickup services.
How can I contact AutoZone Auto Parts in West Valley City?
You can call them at (801) 849-2081 or email customer.service@autozone.com for inquiries.
What brands are available at this AutoZone Auto Parts store?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Is AutoZone Auto Parts located near any dining options in West Valley City?
Yes, nearby dining options include Squatch Pizza, Wendy's, Los Tapatios Taco Grill, Virgs Diner, Wienerschnitzel at 3145 West 3500 South, Arby's, Asadero Rio Sonora, and ABC Chinese Restaurant.
Are there any automotive service centers near AutoZone Auto Parts?
Yes, Emissions Xpress provides automotive repair services nearby, and Chevron Station West Valley City and Holiday Oil Co offer gas station services.
What nearby healthcare facilities are close to AutoZone Auto Parts?
Nearby healthcare facilities include Sacred Circle Healthcare West Valley Clinic, CVS Pharmacy, Dr. Cherish Jensen (dentist), Dental Transformations West Valley, Clínica Nuvita (weight loss center), and Jeffrey P Adamson (dentist).
Does the store have an online presence where I can learn more about products and services?
Yes, AutoZone West Valley City has a website at https://www.autozone.com/locations/ut/west-valley-city/3186-w-3500-s.html and an official Facebook page at https://www.facebook.com/122445251734290.
Which companies are competitors to AutoZone Auto Parts in the area?
Competitors include Advance Auto Parts, NAPA Auto Parts, O’Reilly Auto Parts, The Home Depot, and Walmart.
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