Quick Quack Car Wash

Reviews

• GL

  Gracie Langford

  3 days ago
  1.0
  This place is a joke. The people who load the cars into the car wash are grossly inexperienced, and have no clue what they’re doing. A month and a half ago a truck that was loaded in wrong veered off of the track and my husband‘s car kept bumping into him damaging our car. We reached out to quick quack, at least 10 times about the situation and we kept getting told that we would get a response within the next 48 hours. We had no responses until my husband walked in there and demanded some response. Quick Quack then said it was not their fault. We had to deal it out with insurance file a police report, even though the incident happened like a month and a half ago, we are just finding out now after being told it would only take a week. It’s extremely frustrating That we’ve spent so much money here and they can’t even treat their customers with decency respect. It’s really frustrating that there was no plan in place if the manager was not there for when these kind of incident happen. Not to mention that when my husband was calling corporate about this, one of the people he called was so rude to him, telling him he was overreacting and being dramatic. This is so frustrating and the least they could’ve done was pay for the damages on our car.
• AC

  Austin Crowther

  3 days ago
  1.0
  0/5 — If I could give ZERO stars, I would. I went to Quick Quack on October 6th to get a wash and sign up for a membership. Not even five minutes after signing up, my car ended up stuck inside the wash and repeatedly crashing into the back of another vehicle because his vehicle became stuck in the middle of the track. My car hit his truck at least 10 times before anyone stopped the wash. It took around five minutes just to get out of the tunnel. Afterward, we completed incident reports. The driver I hit told staff he believed he wasn’t loaded onto the track properly, because his vehicle popped off and turned sideways mid-wash — which is when I began hitting him from behind. The on-site manager at the time, Dylan, told both of us we’d hear back within 72 hours. We never did. Over the next several weeks, here’s what happened: • I called customer service multiple times and kept being told they were “waiting on the store” or to wait another 3–5 business days. • Customer service became rude and dismissive the more I followed up. • I was told to go in person to get the site manager’s info, only to find out she (aka Melissa) was on medical leave until November. • Once she returned, she promised to contact me with answers that night — she didn’t. • After calling customer service yet again (at this point my 6th call), the manager finally contacted me and said it wasn’t Quick Quack’s fault, but the responsibility of the other driver. • When I spoke with the other driver (who has been great throughout all of this), we discovered that Quick Quack had attached two different incident numbers to the same accident — making the situation even more confusing and suspicious. • He followed up again and was hung up on after being told it was “100% on us.” To make matters worse, right after the incident one of the employees casually mentioned that this type of issue happens weekly — sometimes daily. That’s not reassuring when customers are paying close to $40/month to put their cars at risk. Based on everything we’ve experienced, it does not seem like Quick Quack takes responsibility, investigates properly, or trains employees adequately. Instead, it feels like they avoid accountability at all costs — even when multiple witnesses and evidence point to improper loading being the cause. Between the lack of communication, conflicting information, poor handling, and the fact that this apparently happens often, this has been one of the worst customer experiences I’ve ever had. I will absolutely be canceling my membership and warning others to avoid this location — especially if you value your vehicle. Store 5207
• DB

  donovan brock

  Nov 9, 2025
  1.0
  They blame customers for incidents that could have been avoided if tunnel employees would listen and pay more attention. Would not recommend
• NK

  neece kilpatrick

  Oct 31, 2025
  5.0
  I love getting my car washed here, and I love that they provide towels for you, compressed air and the most powerful vacuums ever. However, they seriously need to implement a Long-term customer appreciation incentive. I've had the "best" unlimited washes package for over 3 yrs continuously, and pay the same amount as someone who just signs up. No breaks for loyalty. Other than that, no complaints.
• KD

  Kynzee Dixon

  Oct 20, 2025
  1.0
  I took my car in to get a car wash a couple weeks ago and went back to this location twice after trying to file an incident report. When I went and got the car wash, I was vacuuming and saw new scratches on my car that were never there before. I have never heard back from anyone about this report, and it’s really frustrating because the scratch marks are pretty large. Cancelled my membership.