Quick Quack Car Wash

Reviews

• JJ

  JAZPERPLAYZ

  4 days ago
  5.0
  This carwash smells good like munchies and little ceasers. Kyra was helpful too
• JL

  Jasper Langford

  4 days ago
  5.0
  Kyra is the best and this carwash is great I appreciate the good vaccums
• AD

  adriana delgadillo

  Dec 13, 2025
  5.0
  This is my favorite car wash. The monthly membership is such an affordable price and both the staff and other customers are always very friendly! Never a ton of people either.
• CM

  Colette McNeill

  Dec 13, 2025
  5.0
  Always so. Lean, Kyra is always so happy and smiling
• AC

  Austin Crowther

  Nov 20, 2025
  1.0
  0/5 — If I could give ZERO stars, I would. I went to Quick Quack on October 6th to get a wash and sign up for a membership. Not even five minutes after signing up, my car ended up stuck inside the wash and repeatedly crashing into the back of another vehicle because his vehicle became stuck in the middle of the track. My car hit his truck at least 10 times before anyone stopped the wash. It took around five minutes just to get out of the tunnel. Afterward, we completed incident reports. The driver I hit told staff he believed he wasn’t loaded onto the track properly, because his vehicle popped off and turned sideways mid-wash — which is when I began hitting him from behind. The on-site manager at the time, Dylan, told both of us we’d hear back within 72 hours. We never did. Over the next several weeks, here’s what happened: • I called customer service multiple times and kept being told they were “waiting on the store” or to wait another 3–5 business days. • Customer service became rude and dismissive the more I followed up. • I was told to go in person to get the site manager’s info, only to find out she (aka Melissa) was on medical leave until November. • Once she returned, she promised to contact me with answers that night — she didn’t. • After calling customer service yet again (at this point my 6th call), the manager finally contacted me and said it wasn’t Quick Quack’s fault, but the responsibility of the other driver. • When I spoke with the other driver (who has been great throughout all of this), we discovered that Quick Quack had attached two different incident numbers to the same accident — making the situation even more confusing and suspicious. • He followed up again and was hung up on after being told it was “100% on us.” To make matters worse, right after the incident one of the employees casually mentioned that this type of issue happens weekly — sometimes daily. That’s not reassuring when customers are paying close to $40/month to put their cars at risk. Based on everything we’ve experienced, it does not seem like Quick Quack takes responsibility, investigates properly, or trains employees adequately. Instead, it feels like they avoid accountability at all costs — even when multiple witnesses and evidence point to improper loading being the cause. Between the lack of communication, conflicting information, poor handling, and the fact that this apparently happens often, this has been one of the worst customer experiences I’ve ever had. I will absolutely be canceling my membership and warning others to avoid this location — especially if you value your vehicle. Store 5207