Enterprise Rent-A-Car

Reviews

• DO

  Danny O.

  1 day ago
  1.0
  Absolutely unacceptable experience with Enterprise. I rented a car in Salt Lake City for a drive to Los Angeles. Just a few hours into the trip, the vehicle started having serious mechanical issues. Every time I braked, the car would shake uncontrollably, warning sensors started appearing on the dashboard, and even the USB ports stopped working. Because this was clearly a safety issue, I called Enterprise customer service and was told to go to the nearest location in St. George for a vehicle swap. Customer service also sent the request ahead of time. When I arrived, one representative seemed ready to help after seeing the request. However, another employee named Abigail repeatedly interrupted, acted condescending, and insisted they would not honor the swap request. We were then made to wait about 40 minutes, only to be told that “landing customers had priority.” I don’t understand how customers arriving by plane take priority over someone currently driving a rental car with known braking and mechanical issues. This was a safety concern for me and my passengers. They refused to swap the car, refused to provide anything in writing stating they declined service, and said they would note the account—but later I found out they never documented anything. What was most disappointing was Abigail’s complete lack of concern for customer safety. She told us there was nothing she could do. When I asked for her name, she was hesitant and did not want to provide it. After several requests, she finally gave her name with attitude. I told her that if anything happened because of the mechanical issues, they would be responsible. She simply laughed and still did nothing to make sure the safety of me and my passengers was a priority. As a result, we had to drive away in a car with known problems. We carefully drove slowly another two hours to Las Vegas, where the Enterprise location there was much more understanding and immediately helped complete the car swap request. It felt like the St. George location only cared about renting cars, not customer safety or accountability when something goes wrong. Very disappointing and concerning experience.
• MM

  Mel

  Apr 21, 2026
  5.0
  This place saved our butts when I mistakenly booked with Priceless thinking it was Priceline. Priceless tried to rip us off and we were not having it. My husband always goes with enterprise when he travels with work. They took good care of us, and found us a car at a great price. Thank you!
• MS

  Marshall Scott

  Apr 12, 2026
  5.0
  Fast and friendly. Easy online process.
• RE

  Ricardo Estrada

  Mar 28, 2026
  5.0
  Joel is the best representative this company has in Utah, very friendly and professional..I had an issue and Joel took care of me like family. I'm definitely renting all my future cars through here
• DH

  Doug Hahn

  Mar 28, 2026
  5.0
  The attendant was cordial and helpful. And the car was nice and clean.

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