National Car Rental

Reviews

• CN

  Chet Norman

  Dec 14, 2025
  1.0
  I’ve rented from National dozens of times over the years and have always trusted them to honor confirmed reservations—until this experience. Just over a week ago, I had a confirmed one-way reservation to Las Vegas to catch a flight. When I arrived at this location, the lot was visibly full of cars and there were no customers in line. Despite that, the agent on duty, Jessica, immediately told me they would not honor my reservation because they “didn’t have enough cars.” I was stunned. In all my years and hundreds of rentals with National, I have never once been refused a confirmed reservation. I explained that missing this rental would cause me to miss my LAS flight and that I hold Executive Elite status. None of it mattered. There was no apology, no concern, no attempt to help, and no explanation as to why I wasn’t notified ahead of time—despite them having hours to call or email me before I arrived. I was simply told “too bad” and sent away. This completely disrupted my travel plans and left me stranded through no fault of my own. After reading other reviews, it’s clear this is standard practice at this location: accept reservations they can’t fulfill and leave customers scrambling. I will absolutely think twice before renting from this location again, and I strongly caution others who are on a tight travel schedule.
• JR

  Jordan Richey

  Dec 14, 2025
  1.0
  I've rented from this location more than 50 times in the past. Some interactions were good, some were bad, but my last one was terrible. I made a confirmed reservation for a one-way car to Las Vegas to catch a flight just over a week ago, and when I showed up the lot appeared to be full of cars and there was not a single customer in line to speak with a National agent. I walked up and the agent, Jessica, told me immediately that they didn't have enough cars and would not be honoring my reservation. I was shocked. In the hundreds of times I’ve rented from National, I’ve never had them refuse to honor my reservation. I explained to Jessica that if she didn’t honor my reservation I would miss my LAS flight. I explained that I had Executive Elite status. I pleaded with her to give me one of the numerous cars on the lot. Jessica didn’t care. She didn’t apologize. She didn’t show any concern at all. Just stoic and told me too bad and that I was out of luck. Why didn’t she give me a heads up before heading to the location? She had hours to call me and let me know in advance. I don’t know. I do know it ruined my trip and I will think twice before renting from them again. Edit: After reading other reviews, it sounds like my experience is standard practice for this location. They accept reservations then leave their customers stranded.
• RO

  Ryke Olsen

  Dec 5, 2025
  5.0
  Great company
• LB

  Leah Bryant

  Oct 10, 2025
  1.0
  Had the most horrible experience! Our car wouldn’t start so we went online and rented a car from this location at STG airport. We drove 40 minutes for them to tell us that they ran out of cars and there “is a big convention” in town. 1. We shouldn’t have been able to rent a car then and 2. If that’s the case how can a national chain not get access to more. They literally told us there were sold out for the rest of the month. Must be a long conference. 🤦🏻‍♀️🙄
• CD

  Christopher DiMaio

  Aug 29, 2025
  5.0
  Best rental car service by far!

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