Valvoline Instant Oil Change

Reviews

• LG

  Lizabeth Garcia

  Oct 27, 2025
  5.0
  Employees were respectful and kind
• CE

  christopher eckmeyer

  Sep 3, 2025
  1.0
  I find it very troubling to know that a company will destroy someone’s vehicle, and in turn their livelihood, as well as close the claim while never having actually talked to the owner of the vehicle. My partner and I took our vehicle in for a transmission fluid change, and due to Valvoline leaving the transmission fluid half a quart low and lying about their fluid being equivalent to Nissan OEM, that vehicle now needs a new transmission. An $8,000 repair, to replace the CVT transmission, quoted by two different Nissan dealerships. When my partner spoke to corporate about the issue caused by their employees, they gave two options, either WE pay for them to get samples of the fluid, or we take them to court. The reason that the fluid samples needed to be paid for is because WE did not/do not trust Valvoline to do an unbiased test, or to not tamper with the fluids. Valvoline was trying to send us back to the location that ruined the transmission, and they wanted to take another 2-3oz of fluid out— which would then have left us catastrophically low on fluid. Negligence… that’s what that is, to knowingly remove more fluid to the transmission that they have already damaged, and they expect that to not cause more damage? So we declined, and their area manager suggested we take the vehicle to a Nissan dealership to properly get the samples and to make sure that there would be no extra damage caused to our vehicle, which we agreed to. Being that my partner is disabled, they explained to corporate that paying for that would be very difficult seeing as they have destroyed my way of getting around to run my business. Valvoline refused to pay for anything until there was “proof” that they had caused the issue. Since we have not had a problem with anything on this vehicle prior to this transmission fluid change, and have detailed records of everything (including recordings of their employees not having the proper tools and used a “makeshift dipstick”) that should have been proof enough. Regardless, my partner and I went to the appointment that Valvoline had scheduled, got the samples of the fluid pulled, had to do a full fluid change again, because you have to drop the pan to take the sample PROPERLY, and paid for the appointment as well. The Valvoline rep that scheduled the appointment never showed up, and they never got the samples. We paid to send the samples out to an independent lab for testing, and found that the fluid Valvoline uses is acidic compared to the Nissan OEM, and that the chemical breakdown is significantly different from that of the OEM. Therefore this issue was absolutely caused by Valvoline using non-equivalent fluids and having left the transmission fluid low, causing the fluid to burn and the transmission as a whole to fail. To this day, I still have not personally talked to anyone at Valvoline Corporate, no one has attempted to contact me, and I am the owner of the vehicle. When my partner got a reply to the review they had written, Valvoline outright lied, saying that the media rep had found the claim and sent information in to the claims department. When my partner called the claims department, there was no information about what the media person said in the review, and the claim was still closed. At this point, Valvoline has told us multiple times to take them to court, so it looks like that is what we will do.
• MN

  Mickelle Newkirk

  Sep 2, 2025
  5.0
  This was one of the best oil change/registration experiences ever. They are so nice and ready to help out. I was able to stay in my car the whole time and they were quick. It was also significantly cheaper to get my oil change here instead of Jiffy Lube. I would highly recommend them! Zach and Matt were super helpful and very nice!
• CC

  christiana colton

  Aug 21, 2025
  5.0
  Zachary, Eilonwy, and Matthew were amazing! Fast, friendly service! They really made the oil change a good experience. Eilonwy even gave my dog a treat! I love my location of Valvoline (Baxter drive) I will be coming back!
• SN

  S N

  Aug 11, 2025
  1.0
  Our experience is that this Valvoline location has effectively ruined our only vehicle and left us car-less after an employee (who was fired sometime after our service, per the “manager”) incorrectly performed a transmission fluid change. Just what you want when you’re self-employed and have disabled family members that rely on the vehicle for medical transport /s. We experienced intermittent transmission issues for the first time ever (the only issue we’ve ever had) and took it straight to the Valvoline we had the transmission fluid changed at 3 months prior. After first being told by the “manager” that they “can’t do anything,” another tech said they’d try to run a code and check the levels. The Valvoline employees struggled once again to get the cap off our transmission fluid tank to check the levels for the 3rd visit in a row, due to them not having the correct tool and having to use such brute force it violently shook our SUV. Between that happening every time and the “manager” being dismissive and “referring out to a mechanic” (with no actual referral), we chose to take our vehicle to the makers’ dealership’s service department. We actually almost took our vehicle to that dealership instead of Valvoline for the transmission fluid change, but thought that saving a hundred bucks and going to what we *thought* was a reputable company/shop would be fine. We were obviously misled and mistaken. Our dealership’s service department said the transmission fluid was low -despite passing our re-check w/Valvoline two days after the change- and burned; keep in mind: within just 3 months (less than 5k miles) of a change. They also mentioned that if the fluids Valvoline used weren’t an exact equivalent to OEM— even a slight change in the formula, it could cause a transmission failure like what we are experiencing. The dealership’s service department recommended a full transmission replacement at over 8k, which is over half the value of our vehicle. We were very transparent about our miles and adamant with Valvoline that we wanted equivalent transmission fluid to that of OEM and we were assured that it was. We were not told anything about mileage or “guarantees” until last week— 3 months AFTER the service. Which, doesn’t even really apply when the service wasn’t performed correctly in the first place. Had we been properly informed about the equivalence issues w/ Valvoline’s fluids and their lack of mileage guarantees before/at the time of service, we would have happily gone to the dealership’s service department instead and saved ourselves a broken vehicle. Don’t try and save the hundred bucks or so that the dealership service depts want; our experience is that you’ll wind up with thousands of dollars worth of issues very shortly after choosing the “cheaper” route. We will be seeking full accountability. Edit: after talking with corporate, it’s clear to me that this location is up to some shady business. This Valvoline’s manager and GM (who was on the phone) referred us to a mechanic. We were told by corporate that they aren’t supposed to do that— that if we were to get a repair or replacement, that would void their claims process at Valvoline Corporate. Scummy scummy tactic to try and absolve themselves of accountability. Good thing we keep a detailed record and recordings of everything. Edit to add: Valvoline corporate CLOSED our claim in a discriminatory manner and after their area manager no-showed to the sample appointment he set up!! Since when do we have a claim again, Hazel??? Corporate flat-out told us to sue (on a call they knew was being recorded), so we’re filing that today :) I called Corporate after your reply and was told the claim was still closed and once again was told to sue. I added photos of the sample of Valvoline’s fluid taken from our car (less than 4,800 miles) compared to genuine fluid from the bottle, a photo of the lab summary proving their fluid is NOT “equivalent” to OEM, and the transcript where Valvoline Corporate threatened us and told us to sue them.

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