Penske Truck Rental

Reviews

• CD

  Carey Dawson

  Jun 2, 2024
  1.0
  Worthless company. Made a reservation for a truck, showed up and they said oh yeah we don't have the inventory. I asked them if they made the reservation without an actual truck to deliver and they just confirmed, "yes that's correct". They said they could get me a different truck in an entirely different city. Then they still charged me for the truck that was not there. When I was dealing with all of this over the phone at home depot where the pickup was supposed to be, they employee at home depot just said this happens constantly. Also would like to point out that everyone I talked to on the phone at Penske acted like yeah no big deal, sorry not sorry.
• CH

  Chris H.

  Apr 10, 2024
  5.0
  I have used Penske for two rentals so far and I have had great service, no price changes, and clean trucks. Much better than UHaul.
• DV

  Dirk de Vos

  Jan 23, 2022
  1.0
  I reserved a 16’ truck at this location for my move today, but when I arrived to collect the vehicle, they did not have it. It has completely messed up my moving plans today. Clearly, one cannot rely on this Company.,Horrific service! Steer well clear!
• LG

  Lauren Garcia

  May 27, 2017
  1.0
  I reserved a 16' moving truck with Penske on their website to pick up at Home Depot. I received a confirmation email with my reservation number, just like any other company. However, when I went to Home Depot to pick up my truck, there was no truck! I called Penske but was unable to speak to anyone. I was on hold for 30 minutes before deciding to hang up. I strongly recommend NOT using Penske. Uhaul saved me on my stressful moving day! Would give zero stars if possible.

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