The Freeway name has stood the test of time since 1967. The operation is much larger than it was then, but the qualities that existed then such as perseverance, commitment, service and dedication still exist today. Freeway remains a family owned and operated company and is directed by Mark Nilson, Gayle's son. Mark has been involved in the business since the ripe old age of 13 and has worked in every area of responsibility prior to becoming Freeway's President in 1998. Mark is committed to Freeway providing quality and consistent products that will continue to generate confidence and respect.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.