Enterprise Rent-A-Car

4.2
709 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Salt Lake City, UT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Salt Lake City location today.

Location

Enterprise Rent-A-Car
404 South 300 West, Salt Lake City, UT
84101, United States

Hours

Reviews

4.2
709 reviews
5 stars
504
4 stars
67
3 stars
24
2 stars
25
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Alan, Sam, and Natalie for their exceptional service.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and poor communication regarding changes to bookings.

Mixed Experiences

While many customers had positive experiences, a significant number reported frustrating interactions, long wait times, and issues with vehicle condition or charges.

Efficiency

Some customers noted quick and efficient service during pickup and drop-off, although others experienced significant delays.

Communication Problems

Multiple reviews pointed out a lack of clear communication regarding policies, charges, and vehicle availability, leading to customer dissatisfaction.
  • JW
    J Wong
    Oct 31, 2025
    5.0
    BEST CAR RENTAL EXPERIENCE EVER!!!!!! SUPREME, WORLD-CLASS CUSTOMER SERVICE!!!!!!!!!!!!
  • AH
    Andrew Hua
    Oct 31, 2025
    1.0
    What I expected was a good experience turned into a terrible one. I rented a car and was given a Mazda CX-30 which had damage present prior to my pick up. I went over it with the worker there who documented it and explicitly told me that they would try to find when it was last driven and charge that customer. I literally drove the car around town and returned the car less than 12 hours and was told that the car looked great at drop off and there was absolutely no problems. Guess what, surprise, Enterprise sends an email a week later they want to charge me for the damage. Absolutely absurd handling of this.
  • CT
    Carol Thomas
    Oct 27, 2025
    5.0
    I had a great experience with Enterprise. The two gentleman that dropped off the rental car for me were extremely nice and very informative. I will use Enterprise whenever I can thank you. Thank you!
  • SS
    SLC
    Oct 25, 2025
    5.0
    Always an excellent experience with Enterprise! From making the reservation, to the customer service at the counter, to the vehicle. I will not rent cars from any other place. These folks are great every time!
  • MM
    Mel
    Oct 24, 2025
    5.0
    We decided last minute on a work trip to rent a car and explore a bit of Salt Lake City and booked a vehicle for pick up within a half hour of booking. We knew we probably wouldn’t get the vehicle we booked but they gave us a VERY nice vehicle. They were super busy when we walked in but walked out with a great vehicle within 15 mins. When I come back to Salt Lake I will definitely book through them! Very friendly team great customer service overall.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car offer in Salt Lake City?

Enterprise Rent-A-Car offers a wide range of vehicles including rental cars, van rentals, and luxury car rentals to suit various needs.

Where is Enterprise Rent-A-Car located in Salt Lake City?

We are located at 404 South 300 West, Salt Lake City, UT 84101.