Jiffy Lube

4.3
1276 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield RepairJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in Provo. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
836 S University Ave, Provo, UT
84601, United States

Hours

Reviews

4.3
1,276 reviews
5 stars
906
4 stars
152
3 stars
52
2 stars
49
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the staff for being friendly, professional, and helpful, often going above and beyond to assist.

Efficiency

Several reviews highlighted quick service times, with many customers appreciating the fast turnaround for oil changes and emissions tests.

Communication Issues

Some customers reported poor communication and long wait times, leading to frustration and dissatisfaction with the service.

Mixed Experiences

While many had positive experiences, there were notable complaints about mistakes made during service, such as improper handling of vehicle maintenance.
  • KG
    Kellsie Giras
    3 days ago
    2.0
    I got off of work early to beat the rush and get an oil change, wheel alignment, emissions test, and on the spot renewal. I called a head to make sure that this location did wheel alignments, but when I arrived they said that they actually didn't do them. Bummer, but I driven all the way there so I decided just to get everything done anyways. After waiting an hour to review the inspection and discuss oil options, they offered synthetic oil. I stated that I wanted the cheapest option, and that conventional oil was fine. The employee then explained that my car did not take conventional oil and that it would only take synthetic. I thought it was wrong but he was really sure that convention oil would not work for my car. Since I had already waited an hour. I just went for it before doing their own research back at home. It turns out it does take conventional oil and I paid an additional $30 that I didn't have to.
  • SG
    Shanna Gwilliam
    Dec 23, 2025
    5.0
    I had such a great experience at Jiffy Lube doing my on-the-spot registration renewal. The team was incredibly kind, efficient, and genuinely went the extra mile in several ways to make sure everything was taken care of. It was quick, seamless, and so appreciated. Very grateful for such great service.
  • EN
    Emily Napierski
    Dec 6, 2025
    5.0
    First time at this location and it was 5 star! Conner was incredibly helpful, quick, and kind. Thank you!
  • TF
    Tahlia Forman
    Oct 10, 2025
    5.0
    Brad was seriously so nice, I’m not great at understanding car terms but he guided me through and was very kind!! Definitely coming back!!
  • EM
    Emily N Morin
    Oct 8, 2025
    5.0
    The service was fast and thorough. My tech found a problem that i wasn't aware of (missing cabin air filter) and found me a coupon to reduce the price. Overall, a great experience.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service