Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like Kirsten, Seth, and Cassiah for their excellent service.
Wash Quality
While most customers were satisfied with the car wash results, a few expressed disappointment with the cleanliness of their vehicles after the wash, indicating inconsistency in wash quality.
Safety Concerns
One review raised serious safety issues regarding staff awareness and response during a malfunction, suggesting a need for improved safety protocols and staff training.
Convenience
Customers appreciated the convenience of locations, quick service, and availability of vacuums and cleaning supplies, making it a preferred choice for regular car washes.
Membership Experience
Some customers reported feeling pressured into purchasing memberships, leading to mixed feelings about the membership sales approach.