Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Natalie and Snow going above and beyond.
Vehicle Condition
Feedback varied on vehicle cleanliness and maintenance, with some customers reporting clean cars while others noted issues like low oil and dirty interiors.
Reservation Issues
Several customers experienced problems with reservations, including cars not being available despite prior confirmations, leading to frustration.
Communication
There were complaints about poor communication, particularly regarding follow-ups and handling of issues, which left some customers feeling neglected.
Overall Experience
While many customers had positive experiences and would recommend the service, there were notable negative experiences that affected overall satisfaction.