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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(318 reviews)

Business Details

1680 S State St, Orem, UT
84097, United States
(801) 225-3222

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Orem, UT? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South Orem location today.

Location

Enterprise Rent-A-Car
1680 S State St, Orem, UT
84097, United States

Hours

Reviews

4.1
318 reviews
5 stars
210
4 stars
34
3 stars
15
2 stars
11
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Natalie and Snow going above and beyond.

Vehicle Condition

Feedback varied on vehicle cleanliness and maintenance, with some customers reporting clean cars while others noted issues like low oil and dirty interiors.

Reservation Issues

Several customers experienced problems with reservations, including cars not being available despite prior confirmations, leading to frustration.

Communication

There were complaints about poor communication, particularly regarding follow-ups and handling of issues, which left some customers feeling neglected.

Overall Experience

While many customers had positive experiences and would recommend the service, there were notable negative experiences that affected overall satisfaction.
  • MR
    Michael Reynolds
    Feb 24, 2026
    5.0
    Great people! Car worked great! Great price!
  • JJ
    JMS
    Feb 9, 2026
    5.0
    The Orem location has great customer service. The staff keeps their inventory clean, they answer the phones and returns calls (that's a big one nowadays), and the staff ensure an overall good experience here. Natalie gets a call out because she showed a high degree of professionalism and kindness, taking care to exceed all expectations for her customers.
  • DL
    Deroox Lero
    Jan 27, 2026
    5.0
    The employees were extra kind and understanding. The vehicle inspection went smoothly & the payment with card was simple.
  • AM
    Arianna Matthews
    Jan 16, 2026
    5.0
    Just wanted to brag on Natalie for a second, she is always SO kind and helpful whenever I call and is a great problem solver as well! She is DEFINITELY a keeper ☺️
  • SG
    Sky Guy
    Jan 13, 2026
    1.0
    Terrible location, rented a car and they didn't do a full inspection of the vehicle before giving it to me and also Tim who was helping me had blood shot eyes and smelled like Marijuana. I have witness who saw this terrible interaction in the car that took me there. I guess the car may of had some damage probably before I got it or happened when they picked it up and drove it back then took a dip too hard, idk. A small dent you would have to go under the car too see. The blame was placed on me. Luckily I have great insurance and they took the hit and paid 90% of it then marked it as if someone hit me at a parking lot and ran off. No fault on my end. Then the communication to the headquarters was terrible and they never took me seriously and promised a higher up would contact me due to this great embarrassment on there part but no accountability, and no call. But it's paid and over with but I will never be customer of them again. Super disappointed, and not impressed of lack of empathy or accountability!

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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