Budget Car Rental

Reviews

• MO

  Mari Ortiz

  Feb 29, 2024
  1.0
  I paid for my rentals months in advance, I couldn’t make it on time and was an hour late to picking up. They didn’t call me or anything, I get there to pickup and they tell me they gave my rental to another customer because I showed up late. I ask for a refund and to cancel and they tell me they can’t do that. That I have to do that on my own. Horrible customer service, will not be coming here again.
• SM

  Steph Malmstrom

  May 23, 2023
  1.0
  It’s a joke trying to rent a car from them! He also stated I “had to buy their insurance” it was bizarre. Did not get the car after 2 month’s reservation!! No wonder their lot was full of cars. This place is sketchy I went to Enterprise and got the last car same day!
• TJ

  Taylor Jolley

  Oct 21, 2021
  1.0
  We rented a moving truck about 1.5 weeks ago for our move at the beginning of November. They called us and told us “sorry you don’t have a moving truck anymore” because they didn’t have any available. I don’t see the point of making a reservation if they are just going to give away our truck with zero explanation. The lady who called me was also pretty rude when I was trying to ask clarifying questions on what we could do. Don’t recommend, find somewhere better than them.
• AR

  Alexis Ramirez

  May 21, 2021
  1.0
  This was my first experience with trying to rent a car and it was the biggest joke of my life. They wouldn't accept my boyfriend's Chime card (even though it was a credit card and is a Visa card). Then, we tried to change the reservation to my name, had to go from the AF location to Orem, and waited easily a half hour at each location since I wasn't able to drive a larger car due to my age. Fast forward to Orem, find out that what was initially quoted as $350 for the online reservation came out to about $950 after all of their fees. Ludicrous. We ended up calling Enterprise and we were able to book a car rental over the phone, drive to Spanish Fork, and get the car in about a half hour. Not to mention, they did accept his Visa Chime card and the total (after some additional coverage with me as an additional driver at 23) was about $480. Don't waste your time here, driving the extra time south was well worth it for better service and prices!
• GP

  Gloria Pasko

  Oct 4, 2019
  5.0
  Good prices, good cars

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