Budget Car and Truck Rental

Reviews

• LF

  Linda Freeman

  Jul 24, 2023
  1.0
  Worst company ever..travelled from Australia...3 car changes due to mechanical issues.. plus they double billed us and 4 weeks later still trying to get our money back
• VC

  Veronica Cervantes

  Jun 28, 2021
  5.0
  Great customer service, Sue is awesome and was able to help us right away!! We will definitely return to them for any of our rental car needs !!!
• JW

  james walters

  Feb 6, 2020
  1.0
  They're good at taking reservations, but they really fail at actually having a car available. So, you know, they're not any good at literally the One Job that they have.
• BP

  Ben Prado

  Jun 7, 2019
  1.0
  Majed, the manager, ran my card before I could get a chance to make sure the deposit amount was available so it rejected. His system didn’t allow him to run it anymore within 24 hours and he was unwilling to input an authorization code from American Express. I had to go to the Budget Salt Lake City Downtown location where the staff was more helpful and were willing to input the auth code so I could get my rental car.
• PJ

  Patrick Jones

  Mar 10, 2018
  1.0
  Worst experience EVER. We missed the confirmation call the night before our reservation so my wife called the local office and was harasses and treated poorly. I then called the 1 800 number for customer service. I was assured my reservation was confirmed so imagine my surprise when we arrive at budget to be told they didn't have the full size suv I had reserved because my reservation hadn't been confirmed. I had to settle for a vehicle really not large enough for what we needed and then ended up being charged the same price as I would have for a full size suv so not only did I get burned on my reservation but I got ripped off. I tried to call customer service and was basically told I didn't know what I was talking about but told my reservation was confirmed and I was lying. I asked for a manager and was put on hold for 35 minutes before I hung up. DO NOT rent from them. Go to Enterprise. They didn't even try to make it right. If I could give them negative stars I would.

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