Quick Quack Car Wash

Reviews

• EH

  Elise Himes

  5 days ago
  5.0
  Joey was great! Very helpful and explained everything wonderfully. Keep up the amazing work!
• JD

  JaceLauenstein ;D

  Feb 23, 2026
  5.0
  excellent wash, the aesthetic of this quick quack is homey and Maddie was a great employee thank you!
• BB

  Brandon

  Feb 21, 2026
  1.0
  I WOULD GIVE -5 STARS IF POSSIBLE. DO NOT GO TO THIS LOCATION OR ANY QUICK QUACK. I was going through the wash and heard a loud popping noise. Didn't really think anything of it at first... Drive off and when I got out I decided to investigate what the noise could've been. Found that my car was damaged. My 3rd break light was cracked in half. Super frustrated I called the main line and they were the biggest waste of my time... They won't help you by phone and require you to go back to the location to file a claim. Went back to the car wash and spoke with the employees. The employees were very nice about it... But they did seem to lack the proper training for what to do in one of these circumstances. I understand they're young kids, but the manager of this location needs serious help and should have an actual supervisor on scene when on the weekends. The kid who helped was nice, but seemed I had to help him figure out how to fill out the form on the way. Good heavens I should be paid for my time or even be the manager myself. I filled out the claim report and when submitting it would never submit and kept spinning this is due to improper network, or hardware failure. Fortunately the employees suggested to fill out a paper report as well. I tried to also get a phone number so I can call this location directly, but they don't even have a phone to call. It's all so ridiculous. I don't blame the employees as much as the owner and manager. Take some accountability, train your employees and do better to prevent damage to peoples vehicles before you destroy public relations. On top of all of this, the entire experience felt completely disorganized and unprofessional from start to finish. A business that handles hundreds of vehicles a day should have clear procedures, functioning systems, and management that actually knows how to respond when something goes wrong. Instead, customers are left standing around wasting their own time trying to fix problems the company created. Equipment failures, broken reporting systems, and zero direct communication with the location show a serious lack of responsibility. I do understand that accidents can happen, but how a company responds is what matters and this response was unacceptable. It honestly felt like the process was designed to frustrate customers into giving up rather than actually helping them. We will see how the claim actually goes, and I will update my review accordingly. Don't go here!! 2/26 - Update After days of radio silence, this so-called manager Juan (Facundo) finally crawled out of whatever hole he was hiding in just to flat-out deny my claim and smugly dismiss serious damage as “normal wear and tear.” That excuse is laughably pathetic and straight-up insulting. My third brake light was smashed while my vehicle was in their supposed “care” at the car wash. Juan thinks he can gaslight me into believing getting a broken light is normal. Give me a break. Even more pathetic, he didn't produce the magical “policy” he is waving around like it’s some sacred shield. Classic dodge. They drag their feet on communication for as long as possible, then spit out a lazy denial hoping you’ll get frustrated and disappear. That’s not customer service, that is laziness. Quick Quack is lightning-fast when it’s time to vacuum your wallet, but moves at glacial speed (or not at all) when it comes to owning up to the damage they cause. Juan’s response wasn’t just unprofessional, it was arrogant, condescending, and completely incompetent. Someone this allergic to basic responsibility has no business managing even one location, let alone representing chains in the community. The Bottom line is Quick Quack will happily take your money with a smile, then turn around and treat you like a liar when their negligence breaks your car. Avoid this place. They don’t deserve your business or Trust. 2/27 Update Saying there was no malfunction doesn't change what happened, but rather shows you avoid responsibility. Disgraceful for a company that "values it's customers". Scum.
• AD

  aspen daley

  Feb 17, 2026
  5.0
  madie is so cool and she was so nice to me i think she’s the best employee you have
• EG

  Eric Glem

  Jan 27, 2026
  1.0
  Got hit in the car wash. They won't release the footage to my insurance company for damages. Have called and emailed many times with no response. Sadly this is all I can do. *New review below after response* My Insurance company has told me they have tried to reach out multiple times with no luck as well. I would like to believe you would be willing to send footage however, my insurance company has kept me up to date on "progress" but you continue to not respond to emails or voicemails I have left. Yet, have the time to respond to a bad online review. This has been handled poorly on QQ's side and I have read enough reviews and KSL articles to know I'm not the only one that has had bad experiences with issues like this. Make it right.