Budget Car and Truck Rental

Reviews

• AW

  Aaron Watson

  Nov 2, 2023
  1.0
  First of all, the representative we worked with at your American Fork store was great, her name was Kaylie I believe. And the vehicle, once we got it, was also great. Those were the only great things about our experience with Budget. We arrived at our scheduled time last Friday, 8:00 AM, but our vehicle was not there. We had to wait over 30 minutes for the vehicle to arrive. Then, once the vehicle arrived, then the computer system was not working, so we had to wait longer. And there was not a paper option, we had to just wait for the computer. It was over an hour delay by the time the computer system was back up and we got on our way. This delayed our trip schedule and was very frustrating. To add to the frustration, when I called your customer service number this morning, I first got one set of choices to choose from, then had to wait, which is normal, but then after waiting for a while, I got another set of choices for your Atlanta office and none of them seemed to be for customer service. So that is why I am emailing you. Overall, your customer service was very poor.
• KC

  Karina Corayma

  Nov 14, 2019
  5.0
  Muy buen servicio, atención excelente por parte de Juan y Gustavo. Repetiremos seguro.
• HH

  Heidi Hao

  May 6, 2019
  5.0
  Rented from this location last year and it was a nightmare. Thought I'd try it again this year and Juan was absolutely terrific! Great customer service! Will rent from this location again!
• JL

  James L

  Nov 30, 2018
  5.0
  I rarely give 5 starts, but this is the best budget in Utah and it's thanks to Juan, the manager of this branch. He treats you like a person should, very helpful and overall great customer service skills. (I hope they keep him here and give him a raise.) It's worth the extra drive then dealing with the Orem branch (Orem branch has the worst customer service and they just treat you horribly. Just look at the Orem budget rating) Budget you got a great Manager in American fork, Juan, please treat him well.
• JR

  James Rogers

  Aug 23, 2018
  5.0
  We reserved an SUV for a trip we’re making, and when we went in to pick it up, Juan was extremely helpful in helping us upgrade to an awesome minivan. The service was fantastic. We will definitely be back. Juan was the best.

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