Enterprise Rent-A-Car

Reviews

• DD

  Danielle Donker

  Aug 25, 2026
  5.0
  Eleanor was super helpful and courteous while I was renting a car. She was able to upgrade our vehicle to a luxury SUV with no additional charge, which significantly improved the quality of our trip. Thank you!!
• TD

  The Magnificent Donkey

  Aug 16, 2026
  1.0
  Wow. Slow. Incompetence. Poor communication. Would not recommend. After standing in line for 1 hour, they told us they were out of cars and didn’t care if you had a reservation. And we wonder why the world is walking away from companies like this. 8/15/2026 service date.
• CG

  callum Grehan

  Aug 11, 2026
  1.0
  First time in Jackson hole on August 3rd, travelling with my friends we were very excited to see Wyoming. However, the lady behind the counter tried everything to stop us from renting; from changing age requirements (against company policy), to not accepting Irish credit cards and refusing debit cards. She was incredibly rude and refused to assist us in any way.
• PP

  Pintu

  Aug 6, 2026
  1.0
  This was, without question, one of the worst rental car experiences I've ever had. The van we received from the Enterprise location at Jackson Hole Airport was clearly not inspected before it was rented to us. The air conditioning didn't work, making it an uncomfortable vehicle from the start. When I returned to exchange it, things only got worse. Instead of acknowledging that the vehicle had pre-existing damage, the staff attempted to blame me for it and asked for my insurance information. Thankfully, I make it a habit to take a complete 360° video of every rental vehicle before leaving the lot. I recorded the van while it was still parked at the airport, and the video clearly showed the existing damage before I ever drove away. Without that evidence, I have little doubt I would have been held responsible for someone else's damage. The problems didn't end there. After returning the replacement vehicle with the fuel gauge reading above full, Enterprise still charged me a refueling fee. Fortunately, I had taken a photo of the dashboard showing the fuel level and kept the fuel receipt from just 20 minutes before returning the van. I had to contact customer service and dispute a charge that should never have happened in the first place. Between renting out a vehicle that wasn't properly inspected, attempting to shift responsibility for pre-existing damage, and charging me for fuel I had already purchased, this experience showed a serious lack of quality control and accountability. If you're renting from the Enterprise location at Jackson Hole Airport, protect yourself. Before leaving the parking lot, take a complete 360° video of the vehicle, record the interior, dashboard, fuel level, mileage, and every existing scratch or dent. It could save you from being blamed for damage you didn't cause or from disputing charges that shouldn't have been made. I will not rent from this location again.
• CA

  Chad Adams

  Aug 5, 2026
  5.0
  I had to fly into Jackson Wyoming last minute for an overnight business trip. Booked a rental car online to Enterprise Rent-A-Car. I thought the pricing was fair, the online booking was very easy and efficient and the customer service at the desk was excellent! I wish I remembered her name but she provided excellent customer service. Upon my return, I was met by Patrick and just like the beginning the return process was excellent. He asked me if I needed anything, about my experience and truly cared about the overall rental. I will definitely use them again when I return to Jackson Hole, Wyoming and I need a rental car.