AM
Ashley Marquez
Aug 24, 2026
Extremely Disappointed With My Camping World Experience
My experience with Camping World of Cheyenne has been extremely disappointing, and unfortunately, this has been an ongoing issue since the day I purchased my 2025 Heartland Pioneer 17BH.
I purchased the camper brand new because I wanted something safe and reliable for my family. Instead, I have spent the better part of this experience dealing with problems, communication issues, and what feels like a constant runaround.
During a road trip to Florida last year, we experienced water coming into the camper. At the time, I had no idea there was a much larger issue involving the wheel well/fender. I had never owned a camper before, so I had no reason to know that a component had apparently never been installed during the original factory assembly.
I eventually discovered that this missing component has contributed to additional water and electrical damage. Camping World estimated approximately $2,500 in repairs, and that estimate does not even include the cost of the missing factory parts.
I brought the camper to Camping World on June 14, 2026, before the manufacturer's stated warranty expiration date of June 16, 2026. Unfortunately, Camping World's own written timeline shows that the manufacturer was not contacted about the warranty claim until July 1, 2026.
That timing has now become a major issue because Heartland has denied the warranty claim, stating that they were not notified until after the warranty expired.
As a customer, I am extremely frustrated that I did what I believed I was supposed to do by bringing my brand-new camper to the authorized dealership before the warranty expired, yet the delay in getting the information to the manufacturer has now left me dealing with the consequences.
I am also very disappointed with the customer service I received from the Camping World service department.
When I went to pick up the unit, I was charged $386 for the inspection and other work that I believed would be handled as warranty-related repairs when I brought the camper in. I was not expecting to be charged for work that I understood to be part of the warranty/service process. This was especially frustrating because the underlying warranty issue remained unresolved.
I ultimately picked up the camper, and I am now left dealing directly with the manufacturer and trying to determine how to get the factory-related defect and resulting damage addressed.
At this point, the entire experience has left me feeling like I have been passed from one department to another without anyone taking ownership of the problem.
I purchased a brand-new camper expecting Camping World to stand behind the sale and help ensure that the unit was safe and properly functioning. Instead, my family has dealt with water intrusion, electrical problems, a significant factory-related assembly issue, unexpected charges, and a warranty dispute that might have been handled differently if the information had been submitted to the manufacturer in a timely manner.
This has been far more than a frustrating service experience. It has affected my family's ability to safely use a camper that we purchased brand new and trusted Camping World to help us with.
I sincerely hope Camping World takes this situation seriously and reviews how this warranty claim and service visit were handled.
I would not recommend this experience to another first-time RV owner. I strongly encourage anyone purchasing an RV to carefully document every conversation, repair, charge, and warranty request from day one.
