Pilot Travel Center

Reviews

• DB

  David Behar

  5 days ago
  2.0
  POOR CUSTOMER SERVICE Please let Krystal now she need to improve her Customer Service.. Thank You Alma so much for your help.
• IJ

  I'm Joe

  Jun 3, 2026
  5.0
  Very nice place , brand new pumps and nice folks on the inside
• JK

  Jim Kelly

  May 13, 2026
  4.0
  Nice spot for fuel and a quick bite. Clean facilities.
• SS

  Svetlana

  Apr 15, 2026
  1.0
  We arrived at this Pilot truck stop around 9 PM on April 15 to get a parking place. According to the Pilot app, there were 23 available parking spots. However, when we arrived, almost all spots (both paid and free) were already taken. In reality, only 3 spots were technically open, and even those had orange cones placed on them. We understand that cones are usually used to reserve paid parking spots, so we paid for parking and took one of those reserved spots. We then went inside to get a parking receipt. The cashier spoke to us in a very rude and unprofessional manner. We explained that we had parked in a paid reserved spot and needed a receipt, but she insisted these spots were “reserved for someone,” although it was not clear for whom. These were standard paid truck parking spaces, surrounded by other trucks, with no clear distinction. We paid for the spot, so naturally we assumed we were allowed to park there. However, the staff member told us that people would be “clearing out” drivers who didn’t pay and that we would need to move later to another spot. This was confusing and frustrating, especially after a long day of driving. When we asked for clarification, she kept giving unclear answers and repeatedly walked away instead of addressing our concerns. Eventually, we spoke to another manager (a woman with black hair), who confirmed that we were parked correctly and everything was fine. There were two main issues with this experience: 1. The poor and unprofessional attitude of one staff member (middle-aged woman, fair-haired, with a scar on her nose)., along with confusing and inconsistent information given to tired drivers. 2. The lack of proper parking management. If over 20 “available” paid spots are actually occupied by non-paying trucks, and no staff is monitoring or enforcing parking rules, then the system is not working. This leads to confusion and frustration for paying customers. We were willing to pay for parking, but the lack of organization and communication made the experience very disappointing.
• KR

  Kennedy Reynoso

  Apr 15, 2026
  5.0
  Buen lugar

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