Enterprise Rent-A-Car

Reviews

• MH

  Marlene Holbert

  Apr 25, 2026
  1.0
  If I could give minus stars I would. Rented a truck drove out of town, keys were stolen. The company came and picked up the truck but did not have one to give me AND do not do 1 way rentals. I could have lived with that, BUT I am still fighting to get back the over $4000 plus because the out of town enterprise did not inform anyone that the truck was in their possession. The Enterprise I originally picked up the vehicle thought I was extending my rental for over a month. Didn’t call just charged my credit card. How stupid are these people? I could have been dead and they would just keep on sending charges to my credit card!!
• NF

  Natalie Fraley

  Apr 22, 2026
  5.0
  Ethan is great!
• JK

  Judy Kovello

  Apr 15, 2026
  3.0
  Well the car I rented, I am handicapped and use a walker and had it for 3 days and had to put air in the tire 3 different times. And that was hard on me. It was the drivers side back tire.
• JB

  John Browne

  Mar 28, 2026
  5.0
  The person I dealt with, Luke Browne, was very easy to deal with. I have rented from the St. Albans location many times. Luke and the others in that store have always been professional and take the time to explain the rental agreement and process. I will definitely use them again.
• DC

  Danielle CUMMINGS

  Mar 25, 2026
  1.0
  I am giving them a 1 star on customer service. They used to be a company known for good customer service. But this last time I was in there I dealt with a lot of young men, not to say that is the reason because I have a 22 year old that is in the workforce but he has excellent customer service and empathy. From the moment I had my issues they were very dismissive of me the manager was standing in front of me shrugging in shoulders I asked him not to do that, not to be dismissive before I even tell him what my problem was, his response was the sun was in his eyes. FYI i shrugged my shoulders it helped me not one bit with the sun in my eyes. In trying to explain the disappoint in their customer service he just starring at me very uninterested in what I said I finished with I really thought it would have been better. He said, you are not my only customer. I am busy I have had 270 customers today. I do not know what the big deal is it is a rental car that what you are going to be in for a week. Most dismissive snarky manager I have ever dealt with in all my years of dealing with retail places.