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Proudly serving the Martinsburg community and surrounding areas, Kent Parsons Ford is your hometown destination for new and preowned Ford Motor Company vehicles, expert service, and no pressure buying experience. We believe buying a vehicle should straight forward and stress free. That's why our team focuses on honest pricing, clear communications, and treating every customer like a neighbor- not a number. Whether you're shopping for a dependable truck like the Ford F-150, a family friendly SUV like the Ford Explorer, or a quality preowned vehicle, we're here to help you find the right fit for your needs and budget. Our commitment doesn't stop at the sale. Our certified service department is here for routine maintenance, repairs, and Ford
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.