Enterprise Rent-A-Car

Reviews

• TK

  Troy Kimbler

  Jun 15, 2026
  5.0
  Great employees who actually act like they wanna be there n help. Great vehicles top notch service!!!
• JB

  Joe Black

  Jun 5, 2026
  1.0
  Shitty prices
• JL

  Jason Lowe

  May 20, 2026
  2.0
  Inside of car smelled like cigarette smoke. Tried to take back and exchange. Was told no other cars available.
• MM

  Mark Morgan

  May 19, 2026
  5.0
  I believe this is the best Enterprise in all of barboursville!
• SL

  Shannon Looney

  Apr 22, 2026
  1.0
  If I could give this place a -5 ⭐ review, I certainly would. I'll be 100% transparent! I showed myself! I was mad! I made a reservation online, 5 days in advance, with a pick up time of 3:30. After making the reservation, I called the local office to make sure they could pick me up, at the garage I was having my car worked on at. They said that was fine. All ok! The day before my rental started, they called and confirmed the details. Still, all ok. The day of, they call me 1 hour before my reservation time and tell me they do not have a car for me. Keep in mind, the reservation was made 5 days in advance, plenty of time for them to have a car ready for me. They told me a car would not be available until 5. Not acceptable! I reserved the car for 330, because that's when I needed it, not 5. Anyway, I made it clear I needed a car before 5 and I expected one before then. The guy told me, he would try but couldn't guarantee it and that I could come sit in the lobby for an hour and a half and wait for one. Also, not acceptable! At around 3:40 they call and tell me a vehicle is ready. I go to the mechanic to drop off my car, call Enterprise and tell them I'm ready. They send someone after me and we go back to the office. Once we are there he wants 3 phone numbers. I don't know ANYONE who has 3 phone numbers. Anyhow, I gave him mine and 2 other people's phone numbers. When I made the reservation, I opted for their insurance. When I got to the office, he wanted my personal insurance. Why did they need both? Needless to say, I told him I was paying for their insurance and he didn't need my private insurance information. I then asked why they were charging me a $200 deposit on top of payment and insurance and having a major credit card on file. He stumbled over his words and finally spit out that it's because people don't bring the rentals back. It is what it is. Then he wants my license and credit/debit card. I give him my license and debit card. He says he can't use the debit card because the name doesn't match the reservation (I use this debit card EVERY SINGLE DAY).. By this time, I'm fuming. I took out another credit card and I threw it down on the counter. He then proceeded to ask me if I was having a bad day and I told him "I wasn't until dealing with you all!". He then proceeded to ACCUSE me of throwing the card AT him. Again, 100% taking accountability for my actions, however, I did NOT throw it AT him, I threw it on the counter. He then proceeded to lecture me. I told him to give me the key and I walked out. NEVER again will I rent from the Barboursville WV location! I will drive an hour away, before dealing with them again. The place is a joke! DO NOT RECOMMEND!!

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