Smith’s Towing & Truck Repair is a comprehensive auto emergency service provider headquartered in Asbury, West Virginia. In business since 1971, we specialize in light, medium, and heavy-duty towing and recovery services. We also offer a wide range of other automotive services, like roadside assistance, for the added convenience of our valued clients. As one of the biggest towing companies in the area, we have a reputation for treating customers right.
As a family-owned and family-operated company, we place a premium on friendly, personable customer service. We want each customer to feel the utmost ease and comfort throughout each step of the towing and/or recovery process.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.