Enterprise Rent-A-Car

Reviews

• RK

  Robert Kappel

  May 1, 2026
  3.0
  When I picked up the car in WI I didn't review the interior with the agent. The agent there was very good at her job and she is not the complaint. After driving down the road I realized the windows were very dirty and had smear marks all over. Also, the car smelled like cigarettes. I have rented cars before that were obviously deodorized and made it tolerable. In this case, I could tell it had been deodorized, but not recently. I barely got down the road before I needed to open the windows to get fresh air. I did that often, to be able to tolerate the weird odor. Also, the interior surfaces were not clean, showing "gunk" in various places. I ended up buying a pack of disinfecting wipes and Windex and cleaned the interior surfaces and front windows on my own at a rest stop. When I returned the car at the airport, the agent there apologized and offered a small credit of a few hours' time off the invoice, which I thought was very kind of her and the right thing to do. I was satisfied that they easily made a concession. I did not "complain" but only shared my experience with her, but she gave me a substantial discount with apologies. I do use Enterprise often, and this was my first negative experience, but they did attempt to make it right.
• KW

  Kylie W

  Apr 1, 2026
  5.0
  Wausau enterprise was great. Staff was friendly and flexible with scheduling, car was nice.
• HE

  Heather Edelen

  Mar 31, 2026
  5.0
  The staff and the vehicles were amazing! This review is about a week late but Issac was a huge help and his positive attitude made the entire experience phenomenal!
• DQ

  D Quiney

  Feb 21, 2026
  5.0
  The Enterprise rental car 🚗 at Wausa, Wisconsin manager, Taylor, is very nice and he called Me and texted Me to correct a bad situation that occurred. I received a $55 reduction of My bill, which is very very professional for a business 👏 to do , especially for a business manager, Taylor, to initiate. He, Taylor, apologies for the condition of the car on behalf of his company, Enterprise rental 🚗... Congratulations Taylor on your promotion and because of you and the Boulder Hwy Enterprise manager, Channel Noble, in Las Vegas Nevada, where I returned the rental car passing on My concern tells Me that Enterprise rental car 🚗 has great internal communications between their offices to ensure customer satisfaction.
• AJ

  A Johnson

  Feb 7, 2026
  1.0
  On Monday Progressive stated in email that a car was booked for Tuesday, Enterprise stated in voicemail that a car was booked for Tuesday. When I called Tuesday morning confirm timing they told me nothing was booked. I booked a mid sized sedan for Wednesday, and they gave me a mustang convertible, which was worthless in Wisconsin in January with children. I had to go back Friday to exchange for a normal car. Multiple unnecessary trips and no help from staff. After the "Response From Owner", I followed the instructions as requested but was unable to do anything. I also dont understand why I need to waste more time to make up for failures from Enterprise.

Frequently Asked Questions About Enterprise Rent-A-Car