Mander Collision Fleet and Specialty

Reviews

• KD

  Kate Don

  Oct 5, 2026
  5.0
  Customer service was fantastic. I received daily updates on repair status and part procurement, it was finished by the expected day and looked good as new.
• RP

  Robert Piller

  Oct 1, 2026
  1.0
  TL;DR: I came for a written estimate and left $600 poorer with new paint damage. Their PDR contractor worked on several spots with no estimate or repair order, the estimator denied causing the damage, and I couldn't have my vehicle back until I paid. The estimate I came for took 12 days of reminders. Then every manager shut me out. I sent photos of a dented side panel on my Mercedes RV, then had to call a week later to chase it. The estimator wanted to see it in person, so I booked a visit for a conventional repair estimate, having told him a PDR tech with 30 years of experience advised against PDR on this panel. Mander's PDR contractor took one look and said "give me your keys." I objected, repeating the advice I'd been given, but whatever I said, his response was "give me your keys." I said we needed a backup plan in case paint came off. The estimator said it was a non-issue. I asked what happens if they're wrong. He said Mander would get me in right away and repaint the whole panel. The pressure didn't let up until I reluctantly handed over my keys. As the contractor started, I asked if this would cost more than a couple hundred dollars and was told no. The dent is flatter, but the metal is still somewhat distorted, the discoloration remains, and there are now three chips in paint that had been intact. I pointed them out right away and politely asked what to do. The contractor also worked on a few tiny dings he and I spotted on my door and fender. Each time I asked the price, he just studied the spot and started working, so I assumed these quick touch-ups were a courtesy, given how the first panel went. I kept asking about the chips. The estimator couldn't compound them out (and conveniently, his buff and polish guy had left for the day). I watched him and the contractor search their check-in photos for them. They found nothing, yet the estimator, visibly flustered, insisted they were there when I arrived. In the office, he handed me an estimate with another customer's name and cell on it, then walked out. When the receptionist asked me to pay, I learned the door and fender cost $400 on top of the side panel. When he came back and I objected, he said the price was "between me and the contractor." I offered to pay the contractor directly and was told I couldn't leave until I paid. He took $25 off. He wouldn't show the location manager the chips in the full-res photos. Instead of checking, the manager told me I was "impugning the reputation of the shop." The estimator promised my estimate first thing Monday. It was 5:30pm Friday, so I paid and left. That evening I saw Mercedes-Benz Vans no longer listed Mander as certified. Their BBB listing: 44 complaints in 3 years, reviews averaging 2.41 of 5. Monday brought no estimate, just an automated email: "We enjoyed working with you." Days of calls and emails later, the location manager sent my PDR bills. The door and fender bill had been rewritten three days after I paid. The version I paid said "Left front door $225, Left fender $175." The new one billed each panel as "PDR 5 quarter" for $125 plus a $75 "Oversized Dent" charge, for dings smaller than a dime. Same $400 total. Wisconsin law (ATCP 132) requires a written repair order before work over $50. I never received or signed one. The estimate finally arrived 12 days after my visit. It was dated 8 days prior to my visit, so they'd had it all along. When I called, the estimator said he was done helping me until my van was back in his shop, and hung up. I asked the location manager for a quick call. He replied that I'd been provided an estimate, and "This concludes our involvement in this situation." The PDR tech who had seen my van two weeks earlier confirmed in writing that there was a dent, but no paint damage, and these chips were caused by glue pulling. The main branch manager twice said he'd pass my concerns up the chain and copy me. He never did. The regional manager answered my first email within an hour, then went silent once I asked for compensation. Want skill or integrity? Meander away from Mander.
• HH

  Howard Hadley

  Sep 21, 2026
  5.0
  Less than a week after purchasing a new Honda CRV Hybrid, a dump truck christened my windshield with a chip. As a walk-in with an overloaded schedule, the staff at Mander treated me like family and took me right in. They provided an outstanding, barely noticeable windshield chip repair. Thank you for such outstanding service and timely repair. I highly recommend this business!
• NM

  Nikki M.

  Aug 31, 2026
  5.0
  Customer service was outstanding and vehicle work as well. They are very accommodating and personable. I appreciated the daily updates on the progress of my vehicle and completion time. The process was smooth and easy. It was a great experience working with them. An added bonus was the interior detailing of my vehicle.
• BS

  Bill Sievert

  Jul 31, 2026
  1.0
  took my car in for a estimate so insurance ok it wont they wont work on my car because i had this car at merton auto body for some work and the hood did line up so i gave them a bad review now mander wont work on my car and im guessing they own merton auto body?

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