Sound Decisions

Reviews

• AF

  Aaron Foust

  Mar 2, 2026
  1.0
  A few years ago, I entrusted this shop with a $5,000 installation that was completed to a high standard. Because of that positive experience, I returned in October 2025 for work on a second vehicle. That installation totaled approximately $3,500 and included: Alpine head unit Alpine S2-S69C component speakers Alpine amplifier JL Audio XDM 75x4 amplifier Rear coaxial speakers Alarm / remote start system I understood I was paying a premium rate and was willing to do so in exchange for quality workmanship and transparency. The invoice correctly listed the Alpine S2-S69C component set. However, the 3” Alpine midrange included in that matched set was not installed. A Pioneer TS-A709 was used in its place. There was no phone call, text, email, or discussion regarding this substitution. After concerns arose, I had the system professionally uninstalled, including the alarm, remote start, and associated wiring harnesses. During that process, the speaker substitution was confirmed. When I returned to the shop with the removed speaker, I was told it “probably didn’t fit and they used that one instead.” The correct Alpine speakers were provided once I raised the issue. My concern is not about the correction. It is about the lack of disclosure. Additional concerns included: Rear deck speakers mounted without proper brackets Backup camera installed crooked Driver-side automatic lock not functioning after pickup A hood latch found broken shortly after installation Any one of these issues alone might be minor. Taken together — combined with an undisclosed product substitution in a premium multi-amplifier system — they reflect a decline in communication and quality control compared to my previous experience. I returned because I trusted the shop and was willing to pay for quality. Unfortunately, this experience did not reflect that same standard of transparency and workmanship.
• GF

  Gary Farrell

  Feb 24, 2026
  5.0
  I recently had a front and rear dash cam professionally installed, and the setup was completed flawlessly. The service was excellent, and I would return for any future automotive needs.
• JM

  James Miller

  Feb 18, 2026
  5.0
  HAVE DEALTH WITH THESE GREAT FOLKS A COUPLE OF TIMES OVER THE LAST 5 YEARS, EASY TO DEAL W GREAT SERVICE,ALWAYS HELPFUL.
• KB

  Ken Bindas

  Feb 14, 2026
  5.0
  I went into Sound Decisions with my 25 Jeep Grand Cherokee already with upgraded speakers throughout and a new sub and amp. They paired them all up with a new Audison amp with a dsp, along with a remote control. I did buy the premium Alpine 9 speaker system with my new Jeep but was thoroughly disappointed with it. Hier ( not sure on spelling) provided a couple of quotes and I finally went ahead with the project. I wanted a SQ system not a SPL system and I got just that. I now take the long route every where to enjoy the awesome sound! They also set me up for future upgrades. I highly recommend Sound Decisions. Thanks guys.
• FJ

  ford johnson

  Feb 10, 2026
  5.0
  Excellent service everyone there is quite friendly quality products would highly recommend